Artificial intelligence: Here be dragons
Biography
Amy Hedrick is an associate research analyst at S&P Global Market Intelligence, leading narrative curation for the Voice of the Enterprise program. Narratives are drawn from anonymous and confidential in-depth interviews conducted with enterprise technology end users. Amy’s work currently focuses on relating IT experiences through narratives and encouraging the use of narratives to enhance a variety of deliverables. Her interests include the role – present and future – of legacy technologies and, drawing on her background in anthropology, how IT life changes with the advent of disruptive technology and the ways IT workers adjust. She has interviewed thousands of IT professionals, investigating a wide variety of technology subjects. Her work experience includes a variety of marketing areas including product management, business analysis and market research. Amy holds a bachelor’s degree in anthropology and Latin American studies from the University of North Carolina at Chapel Hill (Phi Beta Kappa), a Master of Business Administration from the Warrington College of Business of the University of Florida and a doctorate in international business from Georgia State University.
Geographic Coverage
Global
Recent Research from Amy Hedrick
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Observability tools: The Swiss Army knife of the enterprise?
Narratives from recent interviews with IT professionals provide examples of the current and future benefits of monitoring and observability tools. Already saving time and resources, as these tools continue to develop, they can offer additional utility and functionality to encourage their adoption and incorporation into the budget and the infrastructure.
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IT, meet the metaverse
As part of 451 Research's Voice of the Enterprise studies, we asked IT professionals for their thoughts on the metaverse. While many were not very familiar with the concept, they shared some intriguing thoughts about potential business use cases.
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Voice of the Enterprise: Mixed attitudes toward software-defined options
Software-defined technology approaches for running network hardware, infrastructure, storage and more are solving real IT problems. But when discussing adoption among those who have yet to take the plunge, end-user attitudes varied.
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When reflecting on their rapid pandemic response, some IT professionals in our Voice of the Enterprise in-depth interviews have been proud of their hard work, while others have confessed to just being lucky, since it was pre-pandemic efforts that enabled them to handle the massive shift to organization-wide work from home.
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Voice of the Enterprise: Automation is not automatic
Many of the IT professionals we interview are taking advantage of automation technology. Organizations embarking on automation efforts likely find that evaluating a process and then custom-fitting automation technology requires far more than the tech team. Equally important are workers with intimate knowledge of the workflow, as well as the overall business context.
More research from Amy Hedrick
New Alert Set
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