Amy Hedrick is an associate research analyst at S&P Global Market Intelligence, leading narrative curation for the Voice of the Enterprise program. Narratives are drawn from anonymous and confidential in-depth interviews conducted with enterprise technology end users. Amy’s work currently focuses on relating IT experiences through narratives and encouraging the use of narratives to enhance a variety of deliverables. Her interests include the role – present and future – of legacy technologies and, drawing on her background in anthropology, how IT life changes with the advent of disruptive technology and the ways IT workers adjust. She has interviewed thousands of IT professionals, investigating a wide variety of technology subjects. Her work experience includes a variety of marketing areas including product management, business analysis and market research. Amy holds a bachelor’s degree in anthropology and Latin American studies from the University of North Carolina at Chapel Hill (Phi Beta Kappa), a Master of Business Administration from the Warrington College of Business of the University of Florida and a doctorate in international business from Georgia State University.
Finding a job might not be as easy in the current job market for information security professionals as it has been — the required skill set has expanded as organizations grapple with new security challenges in cloud environments.
As more workloads move to cloud, IT professionals weigh in on a key question: How many cloud providers does an organization need? Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
We asked US consumers for their thoughts about smart city technologies; many indicated awareness, though fewer had direct experience. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Providing the quantities of clean representative data that AI models require is a challenge for data managers. To build models that add value to enterprise operations and decision-making, AI demands huge quantities of clean representative data, but are enterprise data managers ready to deliver?
Hannover Messe 2025 proved an ideal place to see digital transformation efforts making inroads into manufacturing. Our analysts attending the show reported that vendors focused on displaying solutions and partnerships, and the resultant interest generated among manufacturers was real.
Organizations may have compelling reasons for encouraging users to explore new AI technologies — and equally valid reasons for limiting adoption. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
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