Amy Hedrick is an associate research analyst at S&P Global Market Intelligence, leading narrative curation for the Voice of the Enterprise program. Narratives are drawn from anonymous and confidential in-depth interviews conducted with enterprise technology end users. Amy’s work currently focuses on relating IT experiences through narratives and encouraging the use of narratives to enhance a variety of deliverables. Her interests include the role – present and future – of legacy technologies and, drawing on her background in anthropology, how IT life changes with the advent of disruptive technology and the ways IT workers adjust. She has interviewed thousands of IT professionals, investigating a wide variety of technology subjects. Her work experience includes a variety of marketing areas including product management, business analysis and market research. Amy holds a bachelor’s degree in anthropology and Latin American studies from the University of North Carolina at Chapel Hill (Phi Beta Kappa), a Master of Business Administration from the Warrington College of Business of the University of Florida and a doctorate in international business from Georgia State University.
Smart city technology has been a tough proving ground for startups, but issues like sustainability, public safety and traffic congestion should encourage adoption, as well as governments looking to incorporate trials and proofs of concept. As smart city efforts roll out, citizen concerns about privacy and visibility must be considered and addressed.
As open-source software projects and components proliferate, what proportion of enterprise software do they represent, how are companies supporting them, and what do IT professionals view as key advantages and challenges? Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
AI is an emerging area full of uncertainties and challenges, so shepherding an AI project from its start to a successful finish is not easy. In 451 Research interviews, IT professionals have shared tips that might help other organizations develop their AI projects, and avoid a few pitfalls along the way.
Business-to-business payments are becoming more digital, automated and streamlined. Accounts payable and receivable automation, virtual cards, and real-time payments are transforming the B2B payments ecosystem. We can expect more integration and consolidation across B2B payments, uniting what continues to be a fragmented market.
The saying goes, "The more things change, the more they stay the same." That applies to IT ecosystems, too. We dug into our Voice of the Enterprise interview archives from 2015 and found that, while there are similarities, 2024 has put a challenging new spin on enabling users and organizations with technology. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
As security teams struggle to keep users safe, passwords continue to be a challenge. For years, we have heard the calls to get rid of passwords, with hacking threats forcing users to make them longer and more complex. Is there an end in sight? Is passwordless our future?
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