Recent Research from Haley Brown

• VoCUL: Connected Customer, Consumer Representative, Q4 2019 - Charts & Figures

  By Sheryl Kingstone Jordan McKee Haley Brown March 19 2020 | Market Insight

  451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q4 2019 survey was fielded among approximately 5,000 respondents.

  Internet of Things Customer Experience & Commerce

• VoCUL: Connected Customer, Consumer Representative, Q4 2019 - Crosstabs

  By Sheryl Kingstone Jordan McKee Haley Brown March 19 2020 | Market Insight

  451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q4 2019 survey was fielded among approximately 5,000 respondents.

  Internet of Things Customer Experience & Commerce

• Where could Criteo invest as it seeks a return to growth?

  By Scott Denne Haley Brown February 24 2020 | Market Insight

  With a new CEO, the vendor faces the same old problems. On the strength of its retargeting business, Criteo built one of the largest independent ad-tech firms. But it has been plagued by changes to web browsers that have weighed on its core business. Now, with new leadership, Criteo seems to have come to terms with its slumping core and plans to invest in areas that can return it to growth.

  Customer Experience & Commerce

• Three key commerce observations from NRF 2020

  By Jordan McKee Sheryl Kingstone Haley Brown Cameron O'Shaughnessy February 7 2020 | Market Insight

  The National Retail Federation Big Show, held each January in NYC, sets the tone for the key trends that will guide the direction of the retail industry in the year ahead, providing insight into the evolving commerce landscape. We take a look at the themes that emerged from our conversations with over a dozen commerce technology providers and stakeholders..

  Customer Experience & Commerce

• VoCUL: Connected Customer, Consumer Representative, Q3 2019 - Charts & Figures

  By Sheryl Kingstone Jordan McKee Cameron O'Shaughnessy Haley Brown February 6 2020 | Market Insight

  451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q3 2019 survey was fielded among approximately 5,000 respondents.

  Internet of Things Customer Experience & Commerce

• VoCUL: Connected Customer, Consumer Representative, Q3 2019 - Crosstabs

  By Sheryl Kingstone Jordan McKee Cameron O'Shaughnessy Haley Brown February 6 2020 | Market Insight

  451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q3 2019 survey was fielded among approximately 5,000 respondents.

  Internet of Things Customer Experience & Commerce

More research from Haley Brown