Big 4 Wireless Carriers Drawing Closer to Parity


The gap is narrowing among the ‘Big 4’ US wireless carriers in overall customer satisfaction. Our latest Voice of the Connected User Landscape surveys on wireless service providers show the smallest gap in nine years among Verizon, T-Mobile, AT&T and Sprint in “Very Satisfied” customers, and indicates cost is growing as an influencing factor in overall customer satisfaction.

Leading Indicator Survey Big 4
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Wireless Service Providers Moving Closer to Parity



This report includes:

- Nine years of customer satisfaction ratings for the major US wireless carriers


- Trending data on consumers switching due to poor reception/coverage – by wireless provider

- How T-Mobile’s Binge On initiative is impacting satisfaction levels

- Satisfaction comparison of price, speed, reliability and coverage among US wireless carriers