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Agatha Poon
Research Manager, Global Cloud Computing

Agatha Poon has been a market research professional for 12 years, and has been a regular speaker at numerous professional gatherings and industry events, including PTC, CommunicAsia, BrightTalk and Cloud Computing Expo. Agatha joined 451 Research in April 2010, bringing expertise in cloud computing and enterprise network migration strategies. She is instrumental in our overall global consulting and research activities, with a particular focus on the enterprise segment. She closely follows the strategies, business models, and coverage of the leading global and regional telecom carriers and managed service providers as they relate to their cloud computing strategies.

Prior to joining 451 Research, Agatha was a Senior Analyst at Yankee Group for more than 10 years, tracking a wide range of research topics including managed services, IP telephony, WAN optimization, application acceleration, cloud computing deployment models and cloud management solutions. Before Yankee, she worked as a Research Analyst in Frost & Sullivan's Telecommunications Service group, where she primarily focused on network access technologies. Agatha has a high degree of familiarity with the Greater China and Japanese markets, having spent time in these areas during her career.

Agatha holds a BA and an MBA in Marketing from Ohio University. She was awarded a full scholarship for the MBA program. In addition to her native Cantonese, Agatha speaks English and Mandarin fluently.

Reports by this Analyst

LogNet Billing adapts to change in the OSS/BSS arena with MaxBill
MIS Impact Report - April, 2015
The MaxBill platform is component-based and modular-driven. While the product layer is to enable a full range of business support functionality and processes, the five-layer approach is where customers can deliver a user-centric experience.
Now that KVH's acquisition by Colt is complete, the product-integration work begins
MIS Impact Report - April, 2015
With the introduction of the new business structure, KVH is working closely with Colt to align its services and product roadmaps. That said, KVH still maintains its own brand, and company-wide integration of the acquired assets is ongoing.
Cloud providers push further into Asia: Why now?
MIS Spotlight - April, 2015
Foreign participation underscores the growing power of cloud-enabled business and the potential of cloud computing in the Asia-Pacific region. In this report, we provide a high-level overview of how far along the cloud industry has come and where the opportunities lie.
HCL Infosystems moves deeper into the cloud with key enhancements, new partners
MIS Impact Report - April, 2015
Aside from adding a new datacenter in Bangalore, HCL Infosystems' cloud initiatives include investing in a custom-built cloud management portal, adding a suite of SaaS-enabled enterprise apps and tightening up its channel program to grow beyond India.
Tata Communications maintains steady growth, eyes value selling with UCaaS, IZO
MIS Impact Report - April, 2015
The US, the company's second largest market outside India, accounted for 25% of its $3.2bn in revenue for FY 2013-14. To grow beyond the increasingly commodified network business, the operator is keen to leverage past successes and focus on customers to which it can up-sell and cross-sell.
Pacnet gears up its network-as-a-service strategy with PEN 3.0
MIS Impact Report - March, 2015
In version 3, PEN offers Layer 1 bandwidth on demand, using Infinera's Open Transport Switch, which is constructed with lightweight Web 2.0 software to abstract and virtualize the underlying multilayer intelligent transport network.
NTT Communications pursues growth in India with three new initiatives
MIS Impact Report - March, 2015
Aside from opening a new office in Ahmedabad, India, via its wholly owned subsidiary NTT Communications India, the operator will obtain a unified license for network services operation as well as establish a new group company called NTT Communications India Network Services later this year.
Masergy promotes self-service NaaS, amplifies synergistic value of core managed offerings
MIS Impact Report - March, 2015
The company believes that it is well positioned to provide a suite of software-defined services, pointing to its early investment in technologies to automate network functions as a way to compete with much bigger and more-diversified rivals.
Datapipe takes aim at multi-cloud management, expands Managed Cloud for Azure
MIS Impact Report - March, 2015
In a bid to cash in on a hybrid approach to IT management, Datapipe has established the Global Cloud Center of Excellence in collaboration with Amazon Web Services and extended its managed cloud offering for Microsoft Azure.
Geminare integrates DRaaS suite with Google Cloud Platform
MIS Impact Report - March, 2015
As the company continues to build out its partner ecosystem through API integration, joint sales and marketing and a white-label program, its new strategic collaboration with Google will enable service-provider partners to provide DRaaS directly onGoogle Cloud Platform with single-click deployment.
NEC takes aims at building a ¥120bn cloud infrastructure business by FY 2017
MIS Impact Report - March, 2015
Aside from investing in building a new datacenter in Kobe, Japan, for the delivery of IaaS and colocation services, NEC is planning to introduce reference architecture for the deployment of cloud systems on a global scale and to bring forth a unified approach to IT operations management.
Venyu builds cloud momentum with datacenter expansion, platform enhancement and more
MIS Impact Report - March, 2015
The company has been busy raising its game in the cloud and data protection market with datacenter investment, platform enhancement and strategic partnerships. However, competition on new features and service capability will require Venyu to act fast.
RES Software gains momentum with IT Store, adds new features and capabilities
MIS Impact Report - February, 2015
To maintain its growth, the company has invested in adding new features and capabilities, and is streamlining its channel strategy with a new program for MSPs. RES has landed 70 customers since launching its IT Store last year.
OneNeck builds out its cloud capability with ReliaCloud, reveals growth priorities
MIS Impact Report - February, 2015
With a unified brand, OneNeck IT Solutions has focused on aligning resources with growth priorities. Aside from adding new datacenter capacity, the company has invested considerably in standardizing and upgrading its cloud infrastructure, working with partners CA, Cisco and Dell.
As OSS/BSS transformation takes shape, Redknee eyes opportunity outside the telco domain
MIS Impact Report - February, 2015
Redknee sees new growth opportunities in non-telco sectors as technologies such as cloud computing and 'big data' analytics make real-time subscriber management and personalized customer experience possible.
As demand for CloneManager grows, Cristie Software pursues technology integration
MIS Impact Report - February, 2015
CloneManager now supports IBM SoftLayer, AWS EC2 and Microsoft Azure, and will extend support for OpenStack later this year. With plans to expose CloneManager APIs, the company believes it can reach out to a broader market by extending its automated migration capability to existing orchestration tools.
AppDirect lands $50m series D, hones focus on enabling cloud services commerce
MIS Impact Report - February, 2015
With total funding of $110m, the company can now focus on tightening up its cloud services commerce model, scaling platform development and forging new partnerships on a global scale. It's also gearing up to make its 'cloud commerce' platform accessible to lower-tier vendors.
Macquarie Telecom seeks to reignite growth; paves the way for cloud transformation
MIS Impact Report - February, 2015
As part of the company's growth priorities, its VPC offering will have a bigger role to play in boosting the overall performance of its core managed hosting business, which accounted for 31% of its total service revenue for FY 2014.
PLDT ramps up its cloud play in the Philippines with expanded PLDT Cloud for enterprise
MIS Impact Report - January, 2015
Desktop as a service is the latest addition to PLDT ALPHA Enterprise's range of cloud offerings under the PLDT Cloud product family. In a move to ramp up its cloud strategy, PLDT is adding datacenter capacity. If everything is on track, two new datacenters will come online by the end of 2015.
RackWare hits key milestones, deepens integration with partners for workload migration
MIS Impact Report - January, 2015
Cloud management vendor RackWare has deepened its strategic partnerships through technology integration, and it claims to have achieved impressive revenue growth for 2014, up 350% Y/Y. It has also raised $2.3m in funding to add product capabilities and strengthen brand awareness.
nCrypted Cloud aims at Fortune 500 companies, brings extended collaboration to fruition
MIS Impact Report - January, 2015
As information sharing and collaboration extends beyond the corporate firewall, the startup realized that the real challenge facing enterprises is mitigating the risks associated with extended collaboration. To that end, it sharpened its business focus with nCrypted Cloud Platform.
From smart cities to G-Cloud projects, cloud investment picks up in developing Asia
MIS Spotlight - January, 2015
In this report, we discuss key drivers of change in a number of developing Asian economies, and highlight recent cloud developments, including segment-specific incentive programs and Government Cloud initiatives. We also identify challenges that require immediate attention.
A sneak peek at Stratus Cloud Workload Management for OpenStack
MIS Impact Report - January, 2015
Working in conjunction with APIs for OpenStack services including compute, storage, networking, authentication and management, Stratus is committed to ensuring high availability for workloads running in OpenStack clouds.
Virtacore adds data-protection capability to the cloud, unveils new channel program
MIS Impact Report - January, 2015
With an expanded cloud portfolio and a new channel program, the company believes 2015 will be a year for growth. However, Virtacore will need to turn up its marketing volume, especially in vertical segments where it is gaining good traction.
With IZO, Tata Communications aims to make the Internet predictable for cloud apps
MIS Impact Report - December, 2014
Tata Communications has unveiled IZO, the enterprise WAN and cloud-enablement platform that is designed to bring a new level of predictability and reliability to the public Internet. The company seeks to create order out of chaos while weaving through the World Wide Web.
In a bid to assume regional leadership, Telstra has returned to the M&A table with Pacnet
HITS Insight - December, 2014
Together with Pacnet, which has also invested tremendously in bringing a suite of managed data-connectivity offerings to telecom operators, large MNCs and government entities in Asia-Pacific, Telstra is ready to flex its muscle in Asia's fast-evolving ICT arena, targeting multinational corporations, government customers and carriers.
Beijing-based EasyStack seeks to make a splash with homegrown OpenStack cloud distro
MIS Impact Report - December, 2014
EasyStack v1.0 comes at an opportune time in the Chinese business market. Strong interest from a new breed of service providers – Internet companies in particular – and positive government support will combine to create market opportunities for providers of all kinds.
AppDirect adds data-visualization capabilities with the purchase of Leftronic
TDM Post-Merger IQ - December, 2014
AppDirect recently snagged data and analytic dashboard vendor Leftronic in a bid to enhance its application management and monitoring capabilities. Accordingly, the target's data-visualization platform has been fully integrated into AppDirect's cloud service commerce platform.
DataCentred wants to take OpenStack-based public cloud to companies in the UK and beyond
MIS Impact Report - December, 2014
The company has recently gone live with its OpenStack-based public cloud offering. Targeting local businesses in the greater Manchester area in northwestern England, the startup believes it is well positioned to make an impact on the still-evolving OpenStack marketplace.
UnitedStack enters the OpenStack service provider market with UOS public and private cloud
MIS Impact Report - November, 2014
The startup emphasizes that its cloud platform differs from other OpenStack-based public cloud offerings because it has focused on optimizing performance and manageability, especially in the areas of storage and user interface.
DreamHost moves DreamCompute to public beta, spins off network virtualization team
MIS Impact Report - November, 2014
Based on OpenStack technology, the company's DreamCompute offering is now in beta, and it recently spun off its network virtualization team to form a new company called Akanda, to provide network virtualization services.
Huawei deepens involvement in OpenStack initiatives, releases FusionSphere 5.0
MIS Impact Report - November, 2014
Huawei is playing an active role in facilitating community-driven collaborative efforts, especially in areas of cloud computing and NFV technologies that are instrumental in bringing what the company described as its 'pipe strategy' to fruition.
Colt moves into Asia with KVH acquisition
HITS Insight - November, 2014
Datacenter services company Colt plans to acquire Japan-based KVH. KVH is only one-tenth the size of Colt but has access to a market Colt has not yet managed to fully capitalize on – financial services players needing proximity to market engines.
Aptira targets service providers as it gears up for growth with OpenStack
MIS Impact Report - November, 2014
One of the few commercial providers of OpenStack-based cloud offerings to emerge in Australia has expanded its service footprint in India, with the delivery of managed services and consulting engagements targeting enterprises and service providers looking to deploy their own clouds based on OpenStack.
Local user groups reveal progress and lessons learned at OpenStack Paris Summit
MIS Spotlight - November, 2014
In a panel discussion at which 451 Research was present, OpenStack user groups in Japan, India and China revealed progress and highlighted key lessons learned while mobilizing local stackers. The OpenStack Foundation will have a bigger role to play in addressing challenges beyond technical consideration.
NTT Com empowers Enterprise Cloud customers with self-service network management functions
MIS Impact Report - November, 2014
The company has taken another step toward creating a coherent network-enabled cloud platform with an enhanced Enterprise Cloud portal. The update adds full management of cloud-connected Internet and VPN circuits on the fly and enables modification of server segments for customers.
CloudVelox deepening support for AWS and Microsoft with One Hybrid Cloud
MIS Impact Report - November, 2014
With a focus on enabling two major use cases, cloud disaster recovery and application migration, CloudVelox has primarily channeled its resources toward closing deals with Amazon Web Services and Microsoft.
IO looks to shake up Asia's datacenter market with prefabricated modular DCs and cloud
MIS Impact Report - October, 2014
While celebrating its first anniversary of operations in Singapore,George Slessman, founder, CEO and product architect of IO revealed progress and discussed strategic partnerships in serving the local business community.
TWC Business Services outlines plan to surpass $5bn in revenue by 2018
MIS Impact Report - October, 2014
Having set its goal to surpass the $5bn mark in annual revenue by 2018, Time Warner Cable Business Services, the business unit of cable operator Time Warner Cable, laid out its game plan during a recent analyst event held at TWC headquarters in New York.
Interoute pushes further into network-enabled cloud play, adds new VDC zones
MIS Impact Report - October, 2014
The company shows no signs of slowing down when it comes to building its credentials in the cloud computing arena. Interoute launched five new VDC zones since the beginning of this year, including the latest additions of two cloud zones in London early this month.


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