Future of Productivity Software Part 2: The Future of Work is WorkOps

Blog post contributed by Chris Marsh, Research Director - Workforce Productivity & Compliance

In the first blog in this three-part series, we pointed to how in the report we question the ‘best of breed will win’ narrative and illustrated that the white space within the category opens the door for a new software archetype – ‘Workforce Intelligence Platform’ (WIP). In part 2, we will describe the new ‘WorkOps’ behaviors the WIP will underpin as reported in our Technology & Business Insight (TBI) report The Future of Productivity Software: New Work Archetypes, WorkOps and the Workforce Intelligence Platform.

Few doubt that the nature of work is being transformed by innovative new technologies, yet there isn’t the right way to describe this future for work. Enterprises struggle to conceive of it and vendors struggle to succinctly describe what they are enabling. At 451 Research, we use the term ‘WorkOps’ to help describe this future. In an obvious parallel with DevOps, WorkOps aims to unify business goals, work design and its execution – by having intelligence, workflow automation, collaboration and reporting flexibly tesselate across the lifecycle for more rapid and responsive work execution. WorkOps manifests in the local agility of the team or “TeamOps” which is fueled by “SoloOps” or the individual members of the workforces’ productivity gained from the emergent capabilities at their disposal.

Several trends we outline more fully in the TBI report underpin the emergence of WorkOps, TeamOps and SoloOps. Application estates will grow, but more work will execute across these apps relative to what is within apps. Improved search, intelligence, automation and connectivity bolster that transversal work. As a result, collaboration becomes more purposeful and the real-time modeling of work is more achievable. Highly flexible resource management allows work to pass out of formal reporting hierarchies into looser forms of self-organization.

We describe how WorkOps is conceived less formally than project management but is more open to change and adaptation as it tools the decentralization of work into teams where everyone essentially becomes a ‘project manager.’ WorkOps is an agile and lean method yet with a broader focus across the spectrum of work scenarios. In the Future of Productivity TBI report, we also provide:
  • A ‘hierarchy of employee motivation’ and ‘four pillars of employee engagement’ which describes how technology needs to support SoloOps and TeamOps towards executing improved business outcomes.
  • A cross plot illustration of how WorkOps relates to other work styles.
  • A graphical representation of what we mean by ‘the liquid enterprise,' the basis for enterprises’ future digital competitiveness.
In the final blog in this series, we will focus on how, with these changes, the common product value archetypes – such as managing work, collaborating around it, accessing applications, creating assets, reporting on work – are becoming less coherent as ways to explain modern work. The new emerging archetypes require vendors to design a message around them.
Future of Productivity Software Part 3: Vendors Ne...
Prepping for HCTS – Q&A with Research Vice Preside...

Related Posts