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Provider responsibility: Is there a potential Clinton in your customer base?

Analyst: Carl Brooks

A side issue of the controversy over former Secretary of State and current presidential candidate Hillary Clinton's email use points out some of the hazards of being in the IT business in an age of ubiquitous media presence: unwanted attention. Notably, two providers, Platte River Networks and Datto, were caught up in a media storm that attempted to create a narrative of deliberately unsafe practices and possibly even complicity. Both were involved in providing IT services to the Clintons and both providers were asked to cooperate by the FBI, which they did. Their names were disclosed during the public hearings on Clinton's email use.

The idea of conspiracy titillates, and to the public at large, information security is wildly misunderstood and surrounded by half-truths and scaremongering. The FBI probe into the matter of Clinton's emails was extended to these two IT services providers, but news media seem to have glossed over that news in favor of a poorly informed and speculative narrative that these providers might have been risky choices thanks to that lack of understanding.

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