Customer Insight

A suite of quantitative deliverables built upon primary research of IT purchase-decision behavior and technology adoption trends.

  • Voice of the Enterprise: Cloud Transformation, Vendor Evaluations - Quarterly Advisory Report

    Combining a proprietary panel of more than 50,000 senior IT buyers with our robust data-collection methodologies, 451 Research's The Voice of the Enterprise: Cloud Transformation Vendor Evaluations survey tracks and analyzes the disruption occurring in the market today and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. The study represents more than 700 completes of a web-based survey, completed by IT and cloud decision-makers worldwide, primarily based in North America and Europe, and supplemented by 20 in-depth, phone-based interviews. The sample is representative of small, medium, large and very large organizations in both the private and public sectors. In addition to regular quarterly topics, the survey focuses on the suppliers of cloud computing infrastructure products and services, including on-premises private cloud computing infrastructure products/platforms and IaaS/public cloud services. This includes the 451 Research Vendor Window, which plots enterprise adoption as well as Promise and Fulfillment indices that compare vendors' effectiveness at both marketing and execution.

    Cloud Transformation Data Platforms & Analytics Service Providers

  • VoCUL Quarterly Advisory Report: Digital Transformation: A Four-Pronged Approach

    Corporate Mobility and Digital Transformation: The Voice of the Connected User Landscape Corporate Mobility and Digital Transformation Representative Survey identifies why many businesses invest in new digital technologies and processes to more effectively engage customers, partners or employees. We explore what's driving digital transformation, why it is happening now and the progress organizations have made toward it.

    Enterprise Mobility Mobile Telecom

  • Voice of the Enterprise: Datacenter Transformation, Vendor Evaluations - Quarterly Advisory Report

    Combining a proprietary panel of more than 50,000 senior IT buyers with our robust data-collection methodologies, 451 Research's Voice of the Enterprise: Datacenter Transformation tracks and analyzes the disruption occurring in the market today and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. The study represents more than 1,000 completes of a web-based survey, completed by IT and datacenter facilities decision-makers worldwide, primarily based in North America and Europe, and supplemented by 20 in-depth, phone-based interviews. The sample is representative of small, medium, large and very large organizations in both the private and public sectors. In addition to regular quarterly topics, the survey focuses on evaluations of colocation vendors both prior to purchase and after implementation. This includes the 451 Research Vendor Window, which plots enterprise adoption as well as Promise and Fulfillment indices that compare vendors' effectiveness at both marketing and execution. The Vendor Promise Index is designed to measure the perception of a vendor prior to purchase, while the Vendor Fulfillment Index is designed as a measure of execution effectiveness around service delivery and product performance post implementation. The study also looks at IT infrastructure and datacenter facility spending trends, datacenter building plans and workload deployment locations.

    Datacenter Technologies Multi-Tenant Datacenter Networking Systems & Software Infrastructure

  • Voice of the Enterprise: Internet of Things, Vendor Evaluations - Quarterly Advisory Report

    The 451 Research Vendor Evaluations survey utilizes the expertise of a proprietary panel of more than 50,000 senior IT buyers and leverages our robust data-collection methodologies. This study incorporates 1,091 complete responses to a web-based survey that polled IT and Internet of Things (IoT) decision-makers worldwide, primarily based in North America and Europe. 451 Research supplemented the web-based survey responses by conducting 20 in-depth phone interviews with IoT IT managers and C-level executives. Our survey respondent base includes a representative sample of small, medium, large and very large enterprises spanning the private and public sectors across 11 distinct vertical market segments. The 451 Research Voice of the Enterprise: IoT Advisory Report tracks the latest IoT trends. This includes the drivers, challenges and impediments for enterprises' deployment of IoT projects and initiatives. In addition to regular quarterly topics, the latest survey evaluates the major IoT Data Analytics and Professional Services vendors' products and services. The Vendor Evaluations Advisory Report examines the chief opportunities and capabilities of the major IoT hardware, networking, application and connectivity vendors, third party systems integrators, Professional Services vendors and investors. The Vendor Evaluations survey also provides insights into IoT vendors' products and strategies via the Promise and Fulfillment indices/barometer which compares/contrasts the vendors' marketing initiatives against their ability to execute and deliver on 11 specific metrics.

    Internet of Things Mobile Telecom Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The quarterly Excel Crosstab includes complete worldwide and regional survey results, including key metrics and segmentations. The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The quarterly Excel Crosstab includes complete worldwide survey results, including key metrics and segmentations. The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly PowerPoint Charts and Figures

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations PowerPoint deck includes charts and figures from the results of our quarterly survey of more than 1,060 pre-qualified IT decision-makers primarily based in North America, Europe and Asia. The survey was conducted during the months of November and December 2016. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Customer Narratives

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from 20 in-depth telephone interviews with end users, segmented by respondent, company size, vendor(s) used, and theme (328-quote Excel report). The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Survey Questionnaire

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The questionnaire includes a complete copy of questions asked in the quarterly survey. The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Vendor Windows

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. It represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. Vendor Windows plot enterprise adoption as well as Promise and Fulfillment Indices that compare a measure of perceptions of vendors' promise prior to actual product/service delivery with a measure of execution effectiveness. They are based on large-sample surveys of existing customers that are currently using each vendor's product.

    Cloud Transformation Service Providers

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