Customer Insight

A suite of quantitative deliverables built upon primary research of IT purchase-decision behavior and technology adoption trends.

  • Voice of the Enterprise: Information Security, Vendor Evaluations - Quarterly Customer Narratives

    The Voice of the Enterprise: Information Security, Vendor Evaluations survey was conducted during September, October and November 2017. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from approximately 57 individual conversations with leading-edge senior IT executives, creating a 'narrative' view of the market, segmented by respondent, company size, vendor(s) used and theme (296-quote Excel report). The survey represents approximately 300 completed questionnaires and 57 individual conversations from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on vendor evaluations of two information security toolsets used within enterprises.

    Information Security

  • Voice of the Enterprise: Information Security, Vendor Evaluations - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Information Security, Vendor Evaluations survey was conducted during September, October and November 2017. The quarterly Excel Crosstabs provide complete worldwide and regional survey results, including key metrics and segmentations. The survey represents approximately 300 completed questionnaires and approximately 57 individual conversations with leading-edge senior IT executives, providing a 'narrative' view of the market from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on vendor evaluations of two information security toolsets used within enterprises.

    Information Security

  • Voice of the Enterprise: Information Security, Vendor Evaluations - Quarterly Worldwide Crosstabs

    The Voice of the Enterprise: Information Security, Vendor Evaluations survey was conducted during September, October and November 2017. The quarterly Excel Crosstabs provide complete worldwide survey results, including key metrics and segmentations. The survey represents approximately 300 completed questionnaires and approximately 57 individual conversations with leading-edge senior IT executives, providing a 'narrative' view of the market from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on vendor evaluations of two information security toolsets used within enterprises.

    Information Security

  • Voice of the Enterprise: Information Security, Vendor Evaluations - Quarterly Survey Questionnaire

    The Voice of the Enterprise: Information Security, Vendor Evaluations survey was conducted during September, October and November 2017. The questionnaire includes a complete copy of questions asked in the quarterly survey. The survey represents approximately 300 completed questionnaires and approximately 57 individual conversations with leading-edge senior IT executives, providing a 'narrative' view of the market primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on vendor evaluations of two information security toolsets used within enterprises.

    Information Security

  • Voice of the Enterprise: Information Security, Vendor Evaluations - Quarterly PowerPoint Charts and Figures

    The Voice of the Enterprise: Information Security, Vendor Evaluations PowerPoint deck includes charts and figures from the results of our quarterly survey of approximately 300 pre-qualified IT decision-makers primarily based in North America, Europe and Asia. The survey was conducted during September, October and November 2017. In addition to regular quarterly topics, this survey focuses on vendor evaluations of two information security toolsets used within enterprises.

    Information Security

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Customer Narratives

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted from August through October 2017. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from approximately 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting, providing a narrative view of the market segmented by respondent, company size, vendor(s) used, and theme (217-quote Excel report). The survey represents approximately 535 completed questionnaires and 38 individual conversations about hosting and cloud managed services vendors, primarily based in North America, Europe and Asia, providing a narrative view of the market. In addition to regular quarterly topics, this study focuses on vendor evaluations concerning the managed infrastructure and managed application services used by enterprises.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Advisory Report

    Combining a proprietary panel of more than 60,000 senior IT buyers with our robust data-collection methodologies, 451 Research's Voice of the Enterprise: Hosting and Cloud Managed Services tracks and analyzes the disruption occurring in the market today and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. The study represents approximately 535 completes of a web-based survey, completed by IT and cloud decision-makers worldwide, primarily based in North America and Europe, and supplemented by 40 in-depth, phone-based interviews. The sample is representative of small, medium, large and very large organizations in both the private and public sectors. In addition to the regularly quarterly topics, this survey focuses on organizational dynamics, how they are changing, and how they are impacting and impacted by hosted and cloud-based services.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Vendor Report Card

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted in August through October 2017. The survey represents approximately 535 completed questionnaires and 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting, providing a narrative view of the market. Respondents were primarily based in North America, Europe and Asia. The Vendor Report Card profiles vendors' customer ratings and other metrics, such as likelihood to recommend and likelihood to purchase. It is based on large-sample surveys of existing customers that are currently using each vendor's product.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Internet of Things, Vendor Evaluations - Quarterly Survey Questionnaire

    The Voice of the Enterprise: Internet of Things, Vendor Evaluations survey was conducted during the months of October and November 2017. The questionnaire includes a complete copy of questions asked in the quarterly survey. The survey represents approximately 600 completed surveys and approximately 13 individual conversations with leading-edge senior IT executives, providing a 'narrative' view of the market primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey captures customer ratings of leading vendors.

    Internet of Things

  • Voice of the Enterprise: Internet of Things, Vendor Evaluations - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Internet of Things, Vendor Evaluations survey was conducted during the months of October and November 2017. The quarterly Excel Crosstab includes complete worldwide and regional survey results, including key metrics and segmentations. The survey represents approximately 600 completed surveys and approximately 64 individual conversations with leading-edge senior IT executives, providing a 'narrative' view of the market primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey captures customer ratings of leading vendors.

    Internet of Things

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