Managed Services & Hosting

Customer Insight

A suite of quantitative deliverables built upon primary research of IT purchase-decision behavior and technology adoption trends.

  • Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets & Outlook - Quarterly Customer Narratives

    The Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook survey was conducted during the months of October 2017 through January 2018. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from approximately 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting providing a narrative view of the market, segmented by respondent, company size, vendor(s) used, and theme (372-quote Excel report). The survey represents approximately 800 completed surveys and 15 interviews about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting providing a narrative view of the market primarily based in North America, Europe and Asia. In addition to regular quarterly topics, the Q4 survey focuses on budgets and spending on cloud deployment models, along with the pace of adoption and drivers for these models.

    Cloud Transformation Managed Services & Hosting

  • VoCUL: T-Mobile Pulls Farther Ahead with Big Leap in Satisfaction (Leading Indicator)

    Wireless Service Provider Trends - Nearly half of T-Mobile subscribers in VoCUL's Leading Indicator panel say they're very satisfied with their wireless service. T-Mobile has taken the top spot in key wireless industry measures for the fifth straight survey, including the all-important overall customer satisfaction measure. For Verizon Wireless, strong customer perceptions of network coverage and reliability are helping it stay competitive with T-Mobile. That said, Verizon customers are increasingly less satisfied with how its premium network infrastructure translates to on-the-ground performance. Completed in January, VoCUL's survey of 3,568 primarily North American respondents provides quarterly updates to key performance indicators for wireless operators.

    Internet of Things Managed Services & Hosting Mobile Telecom

  • VoCUL: Netflix's Focus on Original Content Keeps It Ahead of Competitors (Leading Indicator)

    TV Service Provider & Alternative TV Trends: Netflix has pursued an aggressive content strategy over the past few years. But just how well is that playing out with its subscriber base? The latest Voice of the Connected User Landscape surveys show that Netflix's overall customer experience in fact sets the gold standard for the rest of the field.

    Internet of Things Managed Services & Hosting Mobile Telecom

  • Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets & Outlook - Quarterly Survey Questionnaire

    The Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook survey was conducted during the months of October 2017 through January 2018. The questionnaire includes a complete copy of questions asked in the quarterly survey. The survey represents approximately 800 completed surveys and approximately 15 interviews about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting providing a narrative view of the market primarily based in North America, Europe and Asia. In addition to regular quarterly topics, the Q4 survey focuses on budgets and spending on cloud deployment models, along with the pace of adoption and drivers for these models.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook survey was conducted during the months of October 2017 through January 2018. The quarterly Excel Crosstab includes complete worldwide and regional survey results, including key metrics and segmentations. The survey represents approximately 800 completed surveys and approximately 15 interviews about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting providing a narrative view of the market, primarily based in North America, Europe and Asia. In addition to regular quarterly topics, the Q4 survey focuses on budgets and spending on cloud deployment models, along with the pace of adoption and drivers for these models.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook - Quarterly Worldwide Crosstabs

    The Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook survey was conducted during the months of October 2017 through January 2018. The quarterly Excel Crosstab includes complete worldwide survey results, including key metrics and segmentations. The survey represents approximately 800 completed surveys and approximately 15 interviews about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting providing a narrative view of the market primarily based in North America, Europe and Asia. In addition to regular quarterly topics, the Q4 survey focuses on budgets and spending on cloud deployment models, along with the pace of adoption and drivers for these models.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook - Quarterly PowerPoint Charts and Figures

    The Voice of the Enterprise: Cloud, Hosting and Managed Services, Budgets and Outlook PowerPoint deck includes charts and figures from the results of our quarterly survey of approximately 800 pre-qualified IT decision-makers primarily based in North America, Europe and Asia. The survey was conducted during the months of October 2017 through January 2018. In addition to regular quarterly topics, the Q4 survey focuses on budgets and spending on cloud deployment models, along with the pace of adoption and drivers for these models.

    Cloud Transformation Managed Services & Hosting

  • VoCUL: Privacy Concerns Stifle Wider Smart Home Adoption (Leading Indicator)

    Smart Home and ISP Trends: Consumer adoption of smart home devices has grown at a steady pace over the past year, and continues to be driven by the early adopter population. Despite this steady stream of new consumers, persistent concerns over privacy and security of personal data collected by smart devices remains a major barrier to wider adoption. Completed in October 2017, Voice of the Connected User Landscape's (VoCUL's) Smart Home survey polled 3,808 primarily North American respondents from 451 Research's Leading Indicator panel comprised of a targeted group of business and tech professionals, as well as early adopter consumers. In addition to regular quarterly topics, this survey focuses on the nature and pace of smart home adoption as well as perceptions around privacy/security of data.

    Customer Experience & Commerce Internet of Things Managed Services & Hosting Mobile Telecom Workforce Productivity & Compliance

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Customer Narratives

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted from August through October 2017. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from approximately 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting, providing a narrative view of the market segmented by respondent, company size, vendor(s) used, and theme (217-quote Excel report). The survey represents approximately 535 completed questionnaires and 38 individual conversations about hosting and cloud managed services vendors, primarily based in North America, Europe and Asia, providing a narrative view of the market. In addition to regular quarterly topics, this study focuses on vendor evaluations concerning the managed infrastructure and managed application services used by enterprises.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Advisory Report

    Combining a proprietary panel of more than 60,000 senior IT buyers with our robust data-collection methodologies, 451 Research's Voice of the Enterprise: Hosting and Cloud Managed Services tracks and analyzes the disruption occurring in the market today and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. The study represents approximately 535 completes of a web-based survey, completed by IT and cloud decision-makers worldwide, primarily based in North America and Europe, and supplemented by 40 in-depth, phone-based interviews. The sample is representative of small, medium, large and very large organizations in both the private and public sectors. In addition to the regularly quarterly topics, this survey focuses on organizational dynamics, how they are changing, and how they are impacting and impacted by hosted and cloud-based services.

    Cloud Transformation Managed Services & Hosting

Loading more Research

New Alert Set

"My Alert"

Failed to Set Alert

"My Alert"