Customer Insight

Managed Services & Hosting

Covering the services, providers and trends of the global managed services and hosting market.

Download the 2017 Research Agenda
  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Customer Narratives

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted from August through October 2017. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from approximately 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting, providing a narrative view of the market segmented by respondent, company size, vendor(s) used, and theme (217-quote Excel report). The survey represents approximately 535 completed questionnaires and 38 individual conversations about hosting and cloud managed services vendors, primarily based in North America, Europe and Asia, providing a narrative view of the market. In addition to regular quarterly topics, this study focuses on vendor evaluations concerning the managed infrastructure and managed application services used by enterprises.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Advisory Report

    Combining a proprietary panel of more than 60,000 senior IT buyers with our robust data-collection methodologies, 451 Research's Voice of the Enterprise: Hosting and Cloud Managed Services tracks and analyzes the disruption occurring in the market today and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. The study represents approximately 535 completes of a web-based survey, completed by IT and cloud decision-makers worldwide, primarily based in North America and Europe, and supplemented by 40 in-depth, phone-based interviews. The sample is representative of small, medium, large and very large organizations in both the private and public sectors. In addition to the regularly quarterly topics, this survey focuses on organizational dynamics, how they are changing, and how they are impacting and impacted by hosted and cloud-based services.

    Cloud Transformation Managed Services & Hosting

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Vendor Report Card

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted in August through October 2017. The survey represents approximately 535 completed questionnaires and 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting, providing a narrative view of the market. Respondents were primarily based in North America, Europe and Asia. The Vendor Report Card profiles vendors' customer ratings and other metrics, such as likelihood to recommend and likelihood to purchase. It is based on large-sample surveys of existing customers that are currently using each vendor's product.

    Cloud Transformation Managed Services & Hosting

  • VoCUL: Q3 2017 Wireless Service Provider Trends (Representative)

    Four times a year, 451 Research conducts a population representative survey of 4,000 US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. The Wireless Service Provider end-user survey covers wireless provider and data plan trends including current providers, customer satisfaction and loyalty, plans to switch providers, future demand preferences, and dropped calls. This survey is organized into 4 sections: Overall Survey Demographics and Device Ownership, Wireless providers and data plans by demographics, Wireless providers and data plans by current use, and Wireless providers and data plans by employee usage. It was fielded in September 2017 among approximately 1,000 respondents.

    Internet of Things Managed Services & Hosting Mobile Telecom

  • VoCUL: Q3 2017 TV Service Provider and Alternative TV Trends (Representative)

    Four times a year, 451 Research conducts a population representative survey of 4,000 US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. The traditional and OTT TV Trends end-user survey covers customer satisfaction, loyalty, and preferred providers for traditional and alternative streaming TV services. It also covers switching plans, cord cutting and demand for streaming services including Netflix, Amazon Instant Video, iTunes, Hulu, Sling TV, HBO Now, CBS All Access, and streaming devices such as Roku, Apple TV, Chromecast. This survey is organized into 3 sections: Overall Survey Demographics and Device Ownership, Current TV providers, switching plans, and OTT services by demographics and Current TV providers, switching plans, and OTT services by current use. It was fielded in September 2017 among approximately 1,000 respondents.

    Internet of Things Managed Services & Hosting Mobile Telecom

  • VoCUL: Q3 2017 ISP Trends (Representative)

    Four times a year, 451 Research conducts a population representative survey of 4,000 US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. The ISP trends end-user survey covers current providers, ISP satisfaction, ISP loyalty, and preferred ISP providers. This survey is organized into 3 sections: Overall Survey Demographics and Device Ownership, ISP current and preferred providers by demographics, and ISP current and preferred providers by current use. It was fielded in September 2017 among approximately 1,000 respondents.

    Customer Experience & Commerce Internet of Things Managed Services & Hosting Mobile Telecom Workforce Productivity & Compliance

  • VoCUL: Q3 2017 Smart Home Trends (Representative)

    Four times a year, 451 Research conducts a population representative survey of 4,000 US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. The Smart Home end-user survey covers demand for home automation devices including smart thermostats, home monitoring, lighting, CO and smoke detectors, smart plugs, locks and appliances. Customers also weigh in on preferred smart home manufacturers. This survey is organized into 3 sections: Overall Survey Demographics and Device Ownership, Smart home device ownership and buying plans by demographics, and Smart home device ownership and buying plans by current use. It was fielded in September 2017 among approximately 1,000 respondents.

    Customer Experience & Commerce Internet of Things Managed Services & Hosting Mobile Telecom Workforce Productivity & Compliance

  • VoCUL: Perceived Value Driving T-Mobile's Growth (Leading Indicator)

    Wireless Service Provider Trends: T-Mobile continues to find success by delivering wireless offerings that their subscribers rate as the best overall value. Despite its perceived shortcomings in network coverage and reliability, T-Mobile's overall satisfaction score leads the industry for the fourth consecutive quarter. Verizon Wireless is its closest competitor across several customer experience measures, including subscriber satisfaction and loyalty. Verizon's premium network remains its core advantage, as it regains the top spot in network speed and registers high satisfaction on coverage and reliability. A September survey of 3,840 primarily North American respondents from 451 Research's Leading Indicator panel looked at several key performance indicators for wireless operators.

    Internet of Things Managed Services & Hosting Mobile Telecom

  • VoCUL: Pay TV Customers Want To Be Free of Equipment Rental Fees (Leading Indicator)

    TV Service Provider & Alternative TV Trends:Whether it's improving customer satisfaction or stemming subscriber churn, one specific strategy stands out above the rest -- eliminating equipment rental fees. The findings paint a clear picture: fees charged for renting set-top boxes, DVRs and modems/routers continue to have a strong negative effect on the overall pay TV customer experience. Removing contract requirements and offering scaled-down TV channel packages are other strategies for traditional TV providers to engage at-risk customers. The latest survey, completed September 21, of 3,478 primarily North American respondents from 451 Research's Leading Indicator panel focused on key measures within the traditional pay TV and streaming/OTT market.

    Internet of Things Managed Services & Hosting Mobile Telecom

  • Voice of the Enterprise: Hosting and Cloud Managed Services, Vendor Evaluations - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted in August through October 2017. The quarterly Excel Crosstab includes complete worldwide and regional survey results, as well as key metrics and segmentations. The survey represents approximately 535 completed questionnaires and 38 individual conversations about hosting and cloud managed services vendors, particularly in the area of infrastructure services or application hosting, providing a narrative view of the market. Respondents were primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this study focuses on vendor evaluations concerning the managed infrastructure and managed application services used by enterprises.

    Cloud Transformation Managed Services & Hosting

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