Customer Insight

Voice of the Enterprise: Hosting & Cloud Managed Services

Tracks, analyzes and anticipates which products and services enterprises adopt as they move off premises and how managed services are driving that transition, changing spending patterns and vendor selection.

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The quarterly Excel Crosstab includes complete worldwide and regional survey results, including key metrics and segmentations. The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The quarterly Excel Crosstab includes complete worldwide survey results, including key metrics and segmentations. The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly PowerPoint Charts and Figures

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations PowerPoint deck includes charts and figures from the results of our quarterly survey of more than 1,060 pre-qualified IT decision-makers primarily based in North America, Europe and Asia. The survey was conducted during the months of November and December 2016. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Customer Narratives

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from 20 in-depth telephone interviews with end users, segmented by respondent, company size, vendor(s) used, and theme (328-quote Excel report). The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Quarterly Survey Questionnaire

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. The questionnaire includes a complete copy of questions asked in the quarterly survey. The survey represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this survey focuses on customer ratings of leading managed infrastructure services vendors and managed application services vendors before and after implementation.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations - Vendor Windows

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Vendor Evaluations survey was conducted during the months of November and December 2016. It represents more than 1,060 completed surveys and 20 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. Vendor Windows plot enterprise adoption as well as Promise and Fulfillment Indices that compare a measure of perceptions of vendors' promise prior to actual product/service delivery with a measure of execution effectiveness. They are based on large-sample surveys of existing customers that are currently using each vendor's product.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics - Regional and Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics survey was conducted during the month of August 2016. The quarterly Excel Crosstab includes complete worldwide and regional survey results, including key metrics and segmentations. The survey represents 580 completed surveys and 23 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this quarter's survey focuses on IT organizational trends, including budget and technical team layouts, key decision-makers in hosting and cloud services spending, changes to overall IT, and staff and skillsets related to hosting and cloud services vendors.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics - Quarterly Worldwide Crosstabs

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics survey was conducted during the month of August 2016. The quarterly Excel Crosstab includes complete worldwide survey results, including key metrics and segmentations. The survey represents 580 completed surveys and 23 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this quarter's survey focuses on IT organizational trends, including budget and technical team layouts, key decision-makers in hosting and cloud services spending, changes to overall IT, and staff and skillsets related to hosting and cloud services vendors.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics - Quarterly PowerPoint Charts and Figures

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics PowerPoint deck includes charts and figures from the results of our quarterly survey of 580 pre-qualified IT decision-makers primarily based in North America, Europe and Asia. The survey was conducted during the month of August 2016. In addition to regular quarterly topics, this quarter's survey focuses on IT organizational trends, including budget and technical team layouts, key decision-makers in hosting and cloud services spending, changes to overall IT, and staff and skillsets related to hosting and cloud services vendors.

    Cloud Transformation Service Providers

  • Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics - Quarterly Customer Narratives

    The Voice of the Enterprise: Hosting & Cloud Managed Services, Organizational Dynamics survey was conducted during the month of August 2016. The Quarterly Customer Narratives provide a detailed tracker of customer feedback from 23 in-depth telephone interviews with end users, segmented by respondent, company size, vendor(s) used, and theme (68-quote Excel report). The survey represents 580 completed surveys and 23 hour-long interviews from pre-qualified IT decision-makers primarily based in North America, Europe and Asia. In addition to regular quarterly topics, this quarter's survey focuses on IT organizational trends, including budget and technical team layouts, key decision-makers in hosting and cloud services spending, changes to overall IT, and staff and skillsets related to hosting and cloud services vendors.

    Cloud Transformation Service Providers

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