Consumer confidence will set the pace of agentic commerce
The payments industry?s ability to enable agentic transactions is likely to advance faster than many consumers? willingness to embrace them.
Biography
Jordan McKee is research director of the FIG Research Fintech research and consulting practice within S&P Global Market Intelligence. He leads a team of analysts based in North America, Europe and Asia that provides guidance on trends at the intersection of finance and technology. As an analyst, Jordan’s research focuses on digital payments and enterprise payments strategies.
Jordan has been an industry analyst for more than a decade, having launched the payments coverage at 451 Research (acquired by S&P Global Market Intelligence in 2019) in 2013. Prior to this, he held research and advisory roles at Yankee Group, OnProcess Technology and FM Global.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list and has been quoted in The Wall Street Journal, The New York Times, Forbes, TIME, Businessweek and the Financial Times of London. He has also appeared on radio and television interviews with the Associated Press, NPR and CBS. McKee is a regular speaker at client and industry events around the world, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT.
Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference. He holds a bachelor's degree with a concentration in marketing from Bryant University.
Recent Research from Jordan McKee
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Consumers show growing interest in agentic AI but are not ready to hand over full control – Highlights from VoCUL: Connected Customer
Our 2026 Voice of the Connected User Landscape: Connected Customer, Disruptive Experiences survey assesses consumer sentiment toward emerging technology trends such as the deployment of agentic AI and its role in the broader customer experience, as well as consumer interactions with big tech (e.g., Meta, Google, Amazon), digital payments and financial technologies, and the intersection of online and brick-and-mortar shopping.
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Survey Data Hub – VoCUL: Connected Customer, Disruptive Experiences 2026
451 Research's Voice of the Connected User Landscape: Connected Customer, Consumer Population Representative Survey conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market.
Our VoCUL product line combines two survey methodologies that together deliver a holistic view of the connected user. The combination of 451 Research's population representative surveys and early indicator surveys provides a comprehensive package of quantitative and qualitative analysis.
451 Research's quarterly US consumer population representative survey asks consumers about connectivity-related devices, services, digital media and applications, including current ownership and use, attitudes and purchase plans. All respondents are asked a set of questions on core demographics and device ownership. Each respondent is also randomly assigned to one of four sections that dives deeper into current ownership, usage trends and future buying plans for specific topic areas.
Reports
US consumers remain cautious on stablecoins, agentic AI (Spotlight)
Our 2026 Voice of the Connected User Landscape: Connected Customer, Disruptive Experiences survey assesses consumer sentiment toward emerging technology trends such as the deployment of agentic AI and its role in the broader customer experience, as well as consumer interactions with big tech (e.g., Meta, Google, Amazon), digital payments and financial technologies, and the intersection of online and brick-and-mortar shopping.
Our 2026 Voice of the Connected User Landscape: Connected Customer, Disruptive Experiences survey assesses consumer sentiment toward emerging technology trends such as the deployment of agentic AI and its role in the broader customer experience, as well as consumer interactions with big tech (e.g., Meta, Google, Amazon), digital payments and financial technologies, and the intersection of online and brick-and-mortar shopping.
Data files
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
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Nuvei's $2.75B bet on Payoneer puts the spotlight on cross-border payments
Nuvei's deal for Payoneer arrives amid an accelerated consolidation in the payments industry. S&P Global Market Intelligence data shows at least 13 announced deals with transaction values of $100 million or more so far in 2026.
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The strategic evolution of payments
The findings from this year's Voice of the Enterprise: Customer Experience & Commerce, Merchant Study underscore the continued transformation of payments from a back-office function centered on transaction acceptance and cost management to a strategic discipline that influences growth, customer experience, operational efficiency and competitive differentiation.
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Take 5: IT spending in a time of cost-saving
The uncertainties of 2026 have intensified cost-saving and budget-trimming efforts. And inevitably, reducing or stopping spending has consequences. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
More research from Jordan McKee
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