Jordan McKee is research director of the FIG Research Fintech research and consulting practice within S&P Global Market Intelligence. He leads a team of analysts based in North America, Europe and Asia that provides guidance on trends at the intersection of finance and technology. As an analyst, Jordan’s research focuses on digital payments and enterprise payments strategies.
Jordan has been an industry analyst for more than a decade, having launched the payments coverage at 451 Research (acquired by S&P Global Market Intelligence in 2019) in 2013. Prior to this, he held research and advisory roles at Yankee Group, OnProcess Technology and FM Global.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list and has been quoted in The Wall Street Journal, The New York Times, Forbes, TIME, Businessweek and the Financial Times of London. He has also appeared on radio and television interviews with the Associated Press, NPR and CBS. McKee is a regular speaker at client and industry events around the world, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT.
Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference. He holds a bachelor's degree with a concentration in marketing from Bryant University.
Payments and commerce technology decision-makers show rising expectations for payment providers, moving from transaction processing alone toward tech-forward capabilities that deliver measurable business outcomes.
Voice of the Enterprise: Customer Experience & Commerce provides you with actionable data and insight to understand the key dynamics driving organizational and budget decisions on the customer experience technology market.
Combining 451 Research’s industry-leading analysis with a proprietary, primarily US-based panel of IT and line-of-business decision-makers, Voice of the Enterprise: Customer Experience & Commerce, Merchant Study tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
This online survey of approximately 500 respondents was fielded April 10 through May 15, 2026.
Service providers addressing enterprise IT environments continue to seek out new ways to create value for customers as technology advisor and supplier roles evolve along with the enterprise IT infrastructure being addressed. Most service providers see IT budgets supporting customer-facing services growing in 2022, largely driven by increasing capacity and performance demands.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Intelligent Commerce Connect represents a strategic effort by Visa to establish itself as a foundational infrastructure provider for agentic commerce.
Security and privacy shape how consumers choose payment methods, shop and manage their finances. Each year, we survey consumers to understand their perceptions and preferences in this evolving landscape.
Stripe's user conference reinforced that it is evolving beyond a payment processor into a modular financial infrastructure platform.
The small and midsize business payments landscape is undergoing a structural shift as businesses increasingly adopt vertical SaaS platforms and grow more comfortable sourcing financial services from nonbank providers.
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