Jordan McKee is research director of the 451 Research Fintech research and consulting practice within S&P Global Market Intelligence. He leads a team of analysts based in North America, Europe and Asia that provide guidance on trends at the intersection of finance and technology. As an analyst, Jordan’s research focuses on digital payments and enterprise payments strategies. Jordan has been an industry analyst for more than a decade, having launched the payments coverage at 451 Research (acquired by S&P Global Market Intelligence in 2019) in 2013. Prior to this he has held research and advisory roles at Yankee Group, OnProcess Technology and FM Global. Jordan is listed on the Electronic Transactions Association's Forty Under 40 list and has been quoted in The Wall Street Journal, The New York Times, Forbes, TIME, Businessweek and the Financial Times of London. He has also appeared on radio and television interviews with the Associated Press, NPR and CBS. McKee is a regular speaker at client and industry events around the world, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT. Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference. He holds a bachelor's degree with a concentration in marketing from Bryant University.
Our annual Quantifying the Customer Experience survey uncovers consumer sentiments regarding online platforms and brand experiences, checkout friction and digital experiences to establish revenue opportunities and pitfalls for brands.
451 Research’s Voice of the Connected User Landscape: Connected Customer, Consumer Population Representative Survey conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market.
451 Research’s VoCUL product line combines two survey methodologies that together deliver a holistic view of the connected user. The combination of 451 Research’s population representative surveys and early indicator surveys provides a comprehensive package of quantitative and qualitative analysis.
451 Research’s quarterly US consumer population representative survey asks consumers about connectivity-related devices, services, digital media and applications, including current ownership and use, attitudes and purchase plans going forward. All respondents are asked a set of questions on core demographics and device ownership. Each respondent is also randomly assigned to one of four sections that dives deeper into current ownership, usage trends and future buying plans for specific topic areas.
Banks, fintechs must prepare for new age of CX, payments – Highlights from VoCUL: Connected Customer (Spotlight)
Our annual Quantifying the Customer Experience survey uncovers consumer sentiments regarding online platforms and brand experiences, checkout friction and digital experiences to establish revenue opportunities and pitfalls for brands.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
The company addresses nonsufficient funds and credit-limit-exceedance declines by enabling real-time collaboration between card issuers and merchants. Through its platform, merchants can pay a premium to issuers to authorize transactions that would otherwise be declined.
The fintech market has seen considerable upheaval in terms of activity and valuations. But spring may be coming to the fintech funding winter. Analysts Jordan McKee and Sampath Sharma return to examine the green shoots in the fintech market with host Eric Hanselman.
Many enterprises are juggling multiple payment integrations, resulting in increased operational burden for payments and IT teams tasked with managing and optimizing sprawling payments technology estates. In response, dozens of third-party payment orchestration platforms have emerged to help enterprises abstract complexity and maximize the results of a multiprocessor strategy.
This report provides an analysis of the addressable market opportunity by country, vertical market and company size category.
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