Recent Research from Liam Eagle

• Service providers look to vendors for enterprise AI support – Highlights from Voice of the Service Provider

  By Ellie Brown Liam Eagle Michael Nocerino October 28 2025 | Market Insight

  Service providers see significant opportunities to support their customers' key IT initiatives, and the capabilities to capture those opportunities — namely, support for strategic planning, knowledge transfer and the curation of tools — are currently in development for many. Customer AI projects are critical areas of focus, and service providers view their own technology vendors as key sources of backing and support.

  Information Security Data, AI & Analytics Customer Experience & Commerce Cloud & Managed Services Transformation Workforce Productivity & Compliance IoT, Edge and Digital Industries Datacenter Services & Infrastructure Applied Infrastructure and DevOps Fintech

• Survey Data Hub – Voice of the Service Provider: Workloads, Key Projects & Infrastructure Evolution 2025

  By Ellie Brown Liam Eagle Michael Nocerino October 28 2025 | Technology & Business Insight

  451 Research's Voice of the Service Provider helps to qualify and quantify buying behaviors, business drivers and strategic priorities for the expanding universe of public cloud providers, hosts, MSPs, telcos, systems integrators and software-as-a-service companies.

  Data points from our Workloads, Key Projects & Infrastructure Evolution 2025 survey include information about service providers' approaches to engaging with key customer IT initiatives and supporting customer AI strategies and initiatives, IT transformation strategies, and customer hybrid IT approaches.

  This online survey of 500 respondents was conducted from July 25 to Aug. 28, 2025. The margin of error for top-line statistics is +/- 4 points at the 95% confidence level.

  Reports

  Service providers look to vendors for enterprise AI support – highlights from Voice of the Service Provider (Spotlight)

  Service providers see significant opportunities to support their customers' key IT initiatives, and the capabilities to capture those opportunities — namely, support for strategic planning, knowledge transfer and the curation of tools — are currently in development for many. Customer AI projects are critical areas of focus, and service providers view their own technology vendors as key sources of backing and support.

  Data files

  Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.

  Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.

  Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.

  Information Security Data, AI & Analytics Customer Experience & Commerce Cloud & Managed Services Transformation Workforce Productivity & Compliance IoT, Edge and Digital Industries Datacenter Services & Infrastructure Applied Infrastructure and DevOps Fintech

• Enterprise AI demand drives tech spending amid uncertainty – Tech Demand Indicator highlights from Q3 2025

  By Liam Eagle Malav Parekh October 16 2025 | Market Insight

  Intent to spend on technology among US businesses and consumers flattened during the third quarter of 2025, showing signs of recovering after a significant decline from Q1 to Q2, according to 451 Research's US Tech Demand Indicator, a survey-backed composite of intent to spend on technology.

  Information Security Data, AI & Analytics Customer Experience & Commerce Cloud & Managed Services Transformation

• Businesses express optimism for sustainability, but targets require focused investment – Highlights from VotE: Digital Pulse

  By Liam Eagle October 13 2025 | Market Insight

  Most organizations have declared targets for improving their environmental impact, with the greatest focus on waste management and reducing emissions. While most of these organizations believe they are on track to meet these targets, many also say meeting their targets will still require moderate to significant investment over the next several years.

  Information Security Data, AI & Analytics Customer Experience & Commerce Cloud & Managed Services Transformation Workforce Productivity & Compliance IoT, Edge and Digital Industries Datacenter Services & Infrastructure Applied Infrastructure and DevOps Fintech

• Survey Data Hub – Voice of the Enterprise: Digital Pulse, Sustainability 2025

  By Liam Eagle October 13 2025 | Technology & Business Insight

  Voice of the Enterprise: Digital Pulse takes a high-level view of the technology decisions, products, topics and attitudes affecting organizations. Our Sustainability 2025 survey focuses on the environmental objectives of the participating organizations, as well as how they apply their environmental requirements and priorities to technology purchasing decisions.

  A combination of two online surveys was conducted from July 1 through Aug. 22, 2025. The first survey of approximately 700 IT and line-of-business decision-makers focused on a variety of topics around enterprise technology. A follow-up study was then conducted to ~440 respondents, focusing on their organizations' sustainability objectives.

  Reports

  Businesses express optimism for sustainability, but targets require focused investment – Highlights from VotE: Digital Pulse (Spotlight)

  Most organizations have declared targets for improving their environmental impact, with the greatest focus on waste management and reducing emissions. While most of these organizations believe they are on track to meet these targets, many also say meeting their targets will still require moderate to significant investment over the next several years.

  Data files

  Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.

  Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.

  Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.

  Information Security Data, AI & Analytics Customer Experience & Commerce Cloud & Managed Services Transformation Workforce Productivity & Compliance IoT, Edge and Digital Industries Datacenter Services & Infrastructure Applied Infrastructure and DevOps Fintech

• Take 5: Buyers guide for GPUaaS

  By Liam Eagle Amy Hedrick October 16 2025 | Technology & Business Insight

  As AI and large language models drive up computing needs, IT professionals must make intelligent buying decisions about a new and costly technology: GPU resources. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.

  Data, AI & Analytics Cloud & Managed Services Transformation

More research from Liam Eagle