Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations. His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies. Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events. In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
Tariff policy decisions from the US government have created challenges for IT professionals, who are bracing to see what the impact will be on hardware pricing, as well as the consequences for other goods and services. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Most businesses surveyed expect the impact of the new US administration's policies to be negative for both global and US economies. They have similar misgivings (albeit with less certainty) about the impact on their own organizations' operations. The most frequently cited concerns center on trade and regulatory policies, with impacts expected to revenue, operating cost and growth rates.
Our Voice of the Enterprise: Digital Pulse, US Policy Flash Survey offers insight into the impact of the new US administration’s policies. This online survey of 370 respondents was conducted from March 11 through March 20, 2025. The margin of error for top-line statistics is +/- 5 points at the 95% confidence level.
Most businesses surveyed expect the impact of the new US administration's policies to be negative for both global and US economies. They have similar misgivings (albeit with less certainty) about the impact on their own organizations' operations. The most frequently cited concerns center on trade and regulatory policies, with impacts expected to revenue, operating cost and growth rates.
Crosstabs (Excel tables | Download link in sidebar to the right) - Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) - PowerPoint slide deck of complete top-line survey results in charts and figures
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
Service providers continue to broadly shift toward greater specialization, even as the technology landscape they operate within becomes more complex and fragmented. They also want to take on a closer, more advisory role in their relationships with customers, citing their need to invest in emerging technologies, such as in building infrastructure to support AI.
Service providers generally anticipate their 2025 IT budgets will grow and increasing performance demand is a key driver of that growth. Service providers also see their technology vendors and suppliers broadly becoming more important to how they deliver services, especially as they concentrate their spending and engagement among a smaller number of core vendors. Vendor value comes from technology innovation and strategic input, as well as co-creation, co-selling and ecosystem opportunities.
Voice of the Service Provider helps to qualify and quantify buying behaviors, business drivers and strategic priorities for the expanding universe of public cloud providers, hosters, MSPs, telcos, systems integrators, SaaS companies and colocation providers.
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