Carl Lehmann is a senior research analyst in the 451 Research Applied Infrastructure & DevOps and Cloud Native research channels within S&P Global Market Intelligence. He leads coverage of process automation and integration in hybrid IT and cloud-native architectures, as well as how hybrid IT affects business strategy and operations. His research covers digital automation platforms (including workflow and business process management suites), robotic process automation technology, process discovery and mining technology, and hybrid integration platforms (including integration PaaS and application programming interface management). Previously, Carl was a principal analyst at BPMethods, where he advised clients on business strategy and process management using the practices in his book “Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency," published by Taylor and Francis Group. Carl was also a senior VP of strategy and product management for a B2B integration firm (now OpenText) and served 10 years as VP of research for IT advisory firms Gartner and META Group advising Fortune 500 clients. Carl's career began as a project manager for AT&T and a product manager for Digital Equipment Corporation (now Hewlett Packard Enterprise). He is a graduate of Boston University School of Management.
At Imagine 2025, the vendor showcased significant advancements in its Agentic Process Automation system, marking a strategic shift toward context-aware, AI-driven enterprise automation. The announcements centered on three core innovations: the Process Reasoning Engine, Enterprise UI Agents and enhanced agentic orchestration capabilities.
The company's platform has a system of AI agents that coordinates specialized domain and task agents to automate enterprise processes and provide users with guidance to complete their work more efficiently. Challenges remain, with emerging and established players offering similar capabilities.
The vendor has unveiled the Spring 2025 Edition of its Intelligent Data Management Cloud, which is packed with AI-driven innovations and significant enhancements across its data integration and management platform. In this report, we highlight the latest features in Informatica's iPaaS and detail a new tool for building intelligent AI agents.
Databook offers an AI-powered platform that helps enterprise sales teams build strategic customer relationships. It delivers real-time account insight, automates planning and prep, and generates personalized materials to support high-value deals.
The challenges associated with managing the complexities of IT tool sprawl is driving the need for, and emergence of, a new generation of AI-powered unified IT automation platforms, which will likely play a critical role in the platform-engineering initiatives of enterprise IT operations.
The vendor's integration platform-as-a-service offering has been enhanced in a strategic move to position Tray.ai as a contender in the emerging agentic AI markets, transforming its flagship Universal Automation Cloud into a platform for AI enablement and delivery.
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