Chris Marsh manages two practice areas at S&P Global Market Intelligence 451 Research: Workforce Productivity & Collaboration, which he established in 2016, and Data, AI & Analytics. Chris's research focuses on the technologies that drive workforce transformation, organizational planning and employee engagement. His knowledge spans enterprise planning; portfolio, project and product management; and various digital workspace solutions, including team collaboration, content management, knowledge management and employee experience. Chris has 14 years of experience as a technology analyst, including a decade in program and team leadership. As lead of the Data, AI & Analytics practice area, he has responsibility for charting the impact of AI and data-driven strategies on workforce dynamics, as well as helping join the dots between this research and research produced in other channels such as the Customer Experience and Commerce practice, with which he collaborates closely. Chris joined S&P Global Market Intelligence following its acquisition of 451 Research in 2019. Prior to that, he was an industry analyst at Yankee Group, which 451 Research acquired in 2013. He also gained valuable experience working in a global customer insights role at Nokia. Known for being a trusted advisor, Chris provides clients with insights and feedback that drive progress across product, marketing, go-to-market strategies and overall business objectives. He and his teams work closely with senior executives and leaders in technology, marketing, communications and product development to anticipate trends, identify opportunities and navigate competitive market challenges.
The company's new accelerators and airfocus acquisition will allow it to position in what is becoming a high-value and increasingly competitive space surrounding strategic work planning, design and orchestration.
This report explores AI’s integration in the workplace, noting its potential to enhance productivity and collaboration, counterbalanced by employee concerns about training and technological change. It examines the fragmentation of knowledge management and identifies opportunities for AI to streamline processes and improve communication. The report also discusses the adoption of work management applications and related challenges in goal setting and project planning.
The company quietly launched its Collaborative Work Management product in 2024, recognizing significant synergy potential with its existing Strategic Portfolio Management solutions to create a seamless connection between strategy and execution.
Voice of the Enterprise: Workforce Productivity & Collaboration provides you with actionable data and insight to track critical workforce transformation dynamics.
451 Research's Voice of the Enterprise (VotE): Workforce Productivity & Collaboration surveys a panel of mid-level and senior professional decision-makers to provide you with actionable data and insights to track critical workforce transformation dynamics. The productivity software space has been dominated by oligopolies in defined product segments that have resisted disruption for a long time. But newer technologies and approaches are displacing them and giving rise to new behaviors and patterns of work, with autonomy over how work is designed and executed. VotE: Workforce Productivity & Collaboration helps stakeholders understand challenges and opportunities in the market.
This online survey of approximately 500 qualified respondents was conducted from April 22 to May 13, 2025. The margin of error for top-line statistics is +/- 3 points at the 95% confidence level.
This report presents key findings from our recent employee survey, which examines employees' usage of knowledge management, collaboration, work management, communication and productivity suite tools, as well as their work challenges and attitudes toward the potential impact of AI on their roles.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
Organizations may have compelling reasons for encouraging users to explore new AI technologies — and equally valid reasons for limiting adoption. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
At its recent Relate conference, the vendor released the Employee Service Suite, a product built on its platform. Alongside new advanced AI and agent capabilities and an upcoming IT asset management tool, the suite signals a significant expansion of Zendesk's positioning.
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