Liam Eagle is research director and head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a technology research group within S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events.
In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
Enterprises indicate that IT budgets continued to increase in 2025, driven by new technology initiatives and a range of organizational motivations, including security, efficiency, productivity and new revenue. Reported rates of spending growth are mainly in line with the expectations expressed one year ago.
Voice of the Enterprise: Digital Pulse takes a high-level view of the technology decisions, products, topics and attitudes affecting organizations.
The Digital Pulse, IT Budgets & Drivers 2026 survey focuses on organizations' expected changes in IT spending plans for the coming year, as well as key areas of transformational growth and investment.
This online survey of approximately 230 respondents was conducted from Nov. 4 through Dec. 30, 2025. The margin of error for top-line statistics is +/- 7 points at the 95% confidence level.
Enterprise IT spending growth continues as AI requirements evolve – Highlights from VotE: Digital Pulse (Spotlight)
Enterprises indicate that IT budgets continued to increase in 2025, driven by new technology initiatives and a range of organizational motivations, including security, efficiency, productivity and new revenue. Reported rates of spending growth are mainly in line with the expectations expressed one year ago.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
Intent to spend on technology among US businesses and consumers increased significantly during the fourth quarter of 2025, recovering to the level of positivity that preceded the significant dip seen in Q2, according to 451 Research's US Tech Demand Indicator, a survey-backed composite of intent to spend on technology.
Overall, businesses expect technology vendors of all kinds to become increasingly important in the coming year. However, information security vendors, cloud infrastructure suppliers and AI tools vendors are particularly noteworthy and considered critical to how businesses operate.
Voice of the Enterprise: Digital Pulse provides a high-level view of the technology decisions, products, topics and attitudes affecting organizations.
The Digital Pulse, Vendor Evaluations 2025 survey examines evolving enterprise relationships with their technology vendors and suppliers, as well as the changing importance and requirements for these vendors.
This online survey of approximately 340 respondents was conducted from Sept. 4 through Oct. 24, 2025. The margin of error for top-line statistics is +/- 4 points at the 95% confidence level.
Overall, businesses expect technology vendors of all kinds to become increasingly important in the coming year. However, information security vendors, cloud infrastructure suppliers and AI tools vendors are particularly noteworthy and considered critical to how businesses operate.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
Service providers continue to indicate that transformation of their IT infrastructure environments is necessary to effectively support customer-facing services and projects. They include operational processes and customer engagement models in that transformation, alongside IT hardware and architectures.
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