Liam Eagle is research director and head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research from S&P Global Energy Horizons. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations. His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies. Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events. In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
Adoption of AI technologies is in full swing for most small and medium-sized enterprises as they seek to leverage AI to improve business operations, generate new revenue and remain competitive in the marketplace. Meanwhile, there continues to be a clear divergence between US and international respondents in overall IT spending sentiment.
Voice of the Customer: Macroeconomic Outlook, SME Tech Trends provides you with actionable data and insight to understand the key dynamics driving the corporate markets.
Combining 451 Research's industry-leading analysis with multiple panels for an accurate view of key technology markets, Voice of the Customer: Macroeconomic Outlook, SME Tech Trends tracks planned corporate technology purchases. Additionally, the survey monitors shifts in behavior related to spending categories, willingness to spend and capital budgets.
This survey was fielded from Aug. 6 through Sept. 2, 2026. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables. The margin of error for top-line statistics is +/- 6 points at the 95% confidence level.
Adoption of AI technologies is in full swing for most small and medium-sized enterprises as they seek to leverage AI to improve business operations, generate new revenue and remain competitive in the marketplace. Meanwhile, there continues to be a clear divergence between US and international respondents in overall IT spending sentiment.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Digital transformation and IT modernization efforts can lead to the discovery of equipment, processes, applications and data that cannot simply be picked up and moved to a cloud environment. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Between Aug. 1 and Aug. 31, 2026, we logged more than 124,000 changes to hyperscale cloud vendors' service portfolios, a significantly smaller number than the more than 180,000 logged in July.
Bridging skills gaps is a tough task for many organizations. When internal upskilling and onboarding are insufficient, organizations turn to external options such as consultants or managed services. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Between July 1 and July 31, 2026, we logged more than 180,000 changes to hyperscale cloud vendor service portfolios, a small increase over the previous month's count.
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