Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations. His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies. Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events. In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
There is continuing positive sentiment among technology buyers, a trend that’s continued for a fourth consecutive quarter. Sheryl Kingstone and Liam Eagle return to discuss the latest Tech Demand Indicator (TDI) study results with host Eric Hanselman.
For IT professionals, relationships with technologies and systems can be a love-hate relationship. This week, to be ready for Valentine's Day, here's an acrostic (a free-verse poem in which the first letter of each line spells out a word) for IT professionals everywhere. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
In 2024, enterprises experienced an increase in IT budgets due to new technology efforts, particularly AI initiatives. This growth aligned with expectations from the previous year, and many organizations forecast similar growth in 2025.
Voice of the Enterprise: Digital Pulse takes a high-level view of the technology decisions, products, topics and attitudes affecting organizations.
The Digital Pulse, IT Budgets & Drivers 2025 survey focuses on organizations' expected changes in IT spending plans for the coming year, as well as key areas of transformational growth and investment.
A combination of two online surveys was conducted from Nov. 7 through Dec. 26, 2024. The first survey of ~1,470 IT end-user decision-makers covered a variety of topics around enterprise technology. A follow-up study was then conducted to about 660 respondents focusing on their organizations' corporate IT spending plans for the upcoming year.
AI aspirations continue to drive IT spending decisions – Highlights from VotE: Digital Pulse (Spotlight)
In 2024, enterprises experienced an increase in IT budgets due to new technology efforts, particularly AI initiatives. This growth aligned with expectations from the previous year, and many organizations forecast similar growth in 2025.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
What do IT professionals want from their vendors? The answers are simple, revolving around the product/service and cost. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Companies see technology vendors in almost every category becoming more important to their business and operations over time, in particular vendors of AI technology as that area of technology joins the vendor types viewed as most important, alongside some critical business operations tools.
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