Raúl Castañón is a senior research analyst in the 451 Research technology research group within S&P Global Market Intelligence. He contributes to both the Customer Experience & Commerce and Workforce Productivity & Collaboration channels, focusing on business communications and collaboration and the digitization of the employee and customer experiences. Raúl’s areas of concentration include communications platform as a service, contact center as a service, unified communications, collaboration and enterprise messaging, conversational AI, speech technologies, chatbots and intelligent assistants. Raúl arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research. Prior to 451 Research, he was a product manager at EMOSpeech, a startup focused on speech emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with tier 1 mobile operators to define strategy, pricing and business models for voice and data products. Raúl is widely quoted in the top-tier press, including publications such as Business Insider, CIO, Computerworld, Fortune, The Information and Wired. Raúl holds a holds a bachelor’s degree from ITESO University in Guadalajara, México; a certificate in telecommunications from ITESM Mexico City; and an MBA from the Fuqua School of Business at Duke University.
The GSMA Open Gateway initiative was prominently featured at Mobile World Congress 2025, putting a spotlight on the market opportunity that open network APIs present for telecom operators. Here, we provide an overview of highlights from the event focusing on the Open Gateway initiative.
Mobile World Congress, the annual gathering of telecom industry players, has expanded to embrace a broad range of technology, and this year's event will bring together a wide array of tech vendors, telecom operators and various industry leaders.
Businesses are poised to navigate a shifting landscape transformed by generative AI, unified marketing and commerce, and agentic AI. Sprinklr, an early mover in the space of unified customer experience management, has evolved, aiming to answer these demands to satisfy enterprises and consumers.
The company continues to advance its software offerings through AI integration and enhanced customer experience capabilities. Its AI assistant now provides predictive analytics and natural language processing to improve workflow efficiency and decision-making processes.
This report highlights data and insights from our 2024 Communication and Network APIs Global Survey, presented through a joint effort from S&P Global Market Intelligence 451 Research and the CPaaS Acceleration Alliance. This survey is part of an ongoing initiative that aims to assess the status of both commercial deployments for network APIs and adoption of the GSMA Open Gateway initiative.
The 2024 Communication and Network APIs Global Survey is a joint initiative by S&P Global Market Intelligence 451 Research and the CPaaS Acceleration Alliance, which targets telcos and communication service providers, CPaaS vendors and aggregators, and technology vendors. This online survey of approximately 60 respondents was fielded from August through December 2024.
This report highlights data and insights from our 2024 Communication and Network APIs Global Survey, presented through a joint effort from S&P Global Market Intelligence 451 Research and the CPaaS Acceleration Alliance. This survey is part of an ongoing initiative that aims to assess the status of both commercial deployments for network APIs and adoption of the GSMA Open Gateway initiative.
Crosstabs (Excel tables | Download link in sidebar to the right) – Crosstabs of complete worldwide and regional survey results datasets, including key metrics and segmentation.
Charts and Figures (PowerPoint charts | Navigate charts in sidebar to the left | Download link in sidebar to the right) – PowerPoint slide deck of complete top-line survey results in charts and figures.
Data Insights Deck (PowerPoint charts | Coming soon) – PowerPoint slide deck of advanced charts supporting deeper analysis and insight.
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