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Long Format Report ICE

Desktops as a Service

executive summary Executive Summary

As end users become more demanding consumers of IT, and desktop environments become increasingly complex and distributed, organizations are looking for third-party options to handle these challenges. Interest in desktops as a service (DaaS) is at a fever pitch, and SMBs are early adopters here. The major desktop virtualization players must partner with service providers and develop virtualization management expertise to remain relevant in a cloud-based, centrally managed world.

We loosely define DaaS as any combination of session-based computing, a desktop connection broker, user and application virtualization, a protocol or client hypervisor, and network, security and storage optimization – plus a hosting partner. There is still much confusion about DaaS, and whether it will mean VDI as a service or session-based computing, and how much HTML5 might displace both of these models. This report examines the market in detail, profiling a handful of service providers that are already delivering DaaS and looking at some real-world deployments.

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