KANA enhances social support offerings; bolsters cloud and SMB focus via M&A
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Other Companies: Accel-KKR, Avaya, Cisco, Jive Software, Kohlberg Kravis Roberts, Lithium Technologies, Oracle, Overtone, Qontext, Radian6, RightNow Technologies, Salesforce, Zendesk
Analyst(s): Martin Schneider
Application software / Customer relationship management / Customer service automation