96 Search Results

  • 14 April 2021

    Voice of the Enterprise: Customer Experience & Commerce, Digital Maturity - Advisory Report

    Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce, Digital Maturity tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. This survey wave was completed in October 2020.

  • 12 April 2021

    VoCUL: Connected Customer, Disruptive Technologies - Insight Report

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our Connected Customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Disruptive Technologies survey was fielded from January 5 to January 22, 2021 among approximately 1,260 respondents.

  • 18 March 2021

    25-year-old Zoho bolsters its 'operating system for business' and looks to the future

    In a time of sudden global transformation, Zoho has weathered the economic crisis caused by COVID-19 and is emerging more assertive on the other side. As a profitable private company with no debt, Zoho has the opportunity to be a large, diversified enterprise if it can overcome certain challenges.

  • 11 March 2021

    Coverage Initiation: Ibexa aims to digitally transform the B2B enterprise customer experience

    In the latter half of 2020, Ibexa, formerly eZ Systems, completed its rebranding and launched its new digital experience platform offering, aiming to help midsized to large B2B enterprises with their digital transformation needs in light of the shift to digital.

  • 10 March 2021

    A changing data privacy landscape reshapes the customer experience

    Shifts in consumer sentiment and behavior surrounding data privacy, coupled with rising compliance pressures from regulation and emerging privacy initiatives from big tech data brokers like Apple and Google, are reshaping the way companies execute on the customer experience.

  • 5 March 2021

    C3.ai, Microsoft and Adobe partner to rearchitect the CRM for intelligent, industry-focused use cases

    The trio has banded together to offer a new breed of CRM coupled with customer experience management to meet the needs of the next-generation enterprise. They bring their collective expertise in CRM and customer intelligence and journey management with machine learning and big data at the core.

  • 1 March 2021

    VoCUL: Connected Customer, Consumer Representative, Disruptive Technologies 2021 - Crosstabs

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Disruptive Technologies survey was fielded from January 5 to January 22, 2021 among approximately 5,000 respondents.

  • 1 March 2021

    VoCUL: Connected Customer, Consumer Representative, Disruptive Technologies 2021 - Charts & Figures

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Disruptive Technologies survey was fielded from January 5 to January 22, 2021 among approximately 5,000 respondents.

  • 23 February 2021

    ActionIQ brings no-fuss customer data unification, analytics and journey orchestration to large enterprises

    With its customer data platform, the vendor is seeking to help the largest enterprises interpret their complex data estates and manage direct relationships with their customers. By making its software platform LOB-friendly, ActionIQ hopes to reduce nontechnical users' reliance on data scientists or IT to glean insight and leverage customer data.

  • 22 February 2021

    Salesforce aims for privacy and customer data in its pursuit of a single source of truth

    The company has worked for the better part of the past two years to give its enterprise clients a single source of truth for their customer data, with recent platform updates focused on data privacy management and its own customer data platform.