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Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce, Digital Maturity tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. This survey wave was completed in October 2020.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our Connected Customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Disruptive Technologies survey was fielded from January 5 to January 22, 2021 among approximately 1,260 respondents.
In a time of sudden global transformation, Zoho has weathered the economic crisis caused by COVID-19 and is emerging more assertive on the other side. As a profitable private company with no debt, Zoho has the opportunity to be a large, diversified enterprise if it can overcome certain challenges.
In the latter half of 2020, Ibexa, formerly eZ Systems, completed its rebranding and launched its new digital experience platform offering, aiming to help midsized to large B2B enterprises with their digital transformation needs in light of the shift to digital.
Shifts in consumer sentiment and behavior surrounding data privacy, coupled with rising compliance pressures from regulation and emerging privacy initiatives from big tech data brokers like Apple and Google, are reshaping the way companies execute on the customer experience.
The trio has banded together to offer a new breed of CRM coupled with customer experience management to meet the needs of the next-generation enterprise. They bring their collective expertise in CRM and customer intelligence and journey management with machine learning and big data at the core.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Disruptive Technologies survey was fielded from January 5 to January 22, 2021 among approximately 5,000 respondents.
With its customer data platform, the vendor is seeking to help the largest enterprises interpret their complex data estates and manage direct relationships with their customers. By making its software platform LOB-friendly, ActionIQ hopes to reduce nontechnical users' reliance on data scientists or IT to glean insight and leverage customer data.
The company has worked for the better part of the past two years to give its enterprise clients a single source of truth for their customer data, with recent platform updates focused on data privacy management and its own customer data platform.
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