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Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Smartphone tracks mobile device manufacturers, operating systems and purchase plans. We are able to monitor shifts in future buying behavior, purchasing details and customer satisfaction. This survey was fielded from December 9, 2020 to January 5, 2021. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
Results from our latest Vendor Evaluations survey highlight current and future vendors of interest, budget changes due to COVID-19, along with important attributes by category that impacts renewal and advocacy.
Voice of the Enterprise: Customer Experience & Commerce provides you with actionable data and insight to understand the key dynamics driving digital transformation initiatives on the customer experience technology market. Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables. VotE: Customer Experience & Commerce, Vendor Evaluations 2020 was fielded from July through September 2020 and includes approximately 1,570 respondents from a representative sampling of small, midsize and large merchants.
Combining 451 Research's industry-leading analysis with our Leading Indicator and PopulationRepresentative panels for an accurate view of key trends, Voice of the Connected User Landscape:Endpoints & IoT " Consumer Smartphone Trends tracks mobile device manufacturers, operating systemsand purchase plans. We track shifts in future buying behavior, purchasing details and customersatisfaction. Smartphone buying continues to follow a similar pattern to previous September surveys(12% in September 2020 compared with 13% in September 2019), even though overall consumerspending is still affected by the coronavirus pandemic and Apple's usual September smartphoneannouncement was delayed until October.
As we plan for the new normal, gauging long-term behavioral shifts will greatly depend on consumers' attitudes toward, and continued adoption of, new experiences. Depending on the situation, certain segments of consumers will adopt more enduring behavioral shifts, while others will revert to pre-pandemic behaviors. With the rise in digital experiences, businesses are expected to reshuffle the proverbial deck of priorities to implement technologies that drive stickier relationships and competitive differentiation.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Trust & Privacy survey was fielded from October 5 to October 23, 2020 among approximately 5,000 respondents.
Combining 451 Research's industry-leading analysis with our Leading Indicator and Population Representative panels for an accurate view of key trends, Voice of the Connected User Landscape: Endpoints & IoT, Consumer Smartphone Trends tracks mobile device manufacturers, operating systems and purchase plans. We track shifts in future buying behavior, purchasing details and customer satisfaction. This survey was fielded in Q2 2020, right as overall consumer spending began to recover after the onset of the COVID-19 pandemic. Despite tracking a decrease in overall spending as compared to June 2019, consumers' plans to buy a smartphone remains steady (8% in June 2020 vs. 8% in June 2019). Both satisfaction and intent to repurchase from the same manufacturer remains highest for current owners of Apple, Samsung and Google smartphones.
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