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2022 payments industry outlook

New payment methods are permeating the industry, distribution channels are evolving and payments infrastructure modernization efforts are taking shape. This report discusses the ongoing transformation underway in payments and pinpoints five key trends we believe should be on the radar of any payments industry stakeholder in 2022.

Unpacking the two themes that helped power more than $47bn in 2021 payments M&A

Buyers have spent $47.8bn on payment targets globally across more than 150 transactions so far this year, according to 451 Research's M&A Knowledgebase and S&P Capital IQ Pro. Increasing scale and expanding distribution have been two of the most powerful drivers behind this consolidation activity.

Coverage Initiation: Trustly doubles down on US account-to-account payments

The Swedish company's open banking platform has served Europe for over a decade. Trustly aims to accelerate global adoption of account-to-account payments on its mission to become the global bank payment method of choice, and it's coming for the US.

2022 Trends in Customer Experience & Commerce

Businesses are doubling down on their CX strategies, with a noticeable shift in dollars being funneled into digital experiences. Context, collaboration and control drive the rapid investments in fresh approaches to create composable experiences. The acceleration of digitization, cloud and data is underpinning innovation and CX performance.

ACI Worldwide discusses its strategy for winning the real-time payments race

Five payment trends for the 2021 holiday shopping season

This report draws on 451 Research's inaugural Holiday Experiences consumer survey to surface five payment trends that merchants, financial institutions and payment providers need to have on their radars as the holiday shopping season kicks into high gear.

VoCUL: Connected Customer, Consumer Representative, Holiday Experiences - Crosstabs

451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Holiday Experiences survey was fielded from October 4 to 26, 2021 among approximately 1,275 respondents.

VoCUL: Connected Customer, Consumer Representative, Holiday Experiences - Charts & Figures

451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Holiday Experiences survey was fielded from October 4 to 26, 2021 among approximately 1,275 respondents.

Navigating the road ahead for in-vehicle payments

Many in-vehicle payments initiatives are in development, have launched or are expected to launch soon. Here we highlight the most recent developments in in-vehicle payments since 2018, detail market opportunities and challenges, and discuss expectations moving forward.