527 Search Results

  • 6 July 2020

    Update: 2020 Trends in Customer Experience & Commerce

    The coronavirus outbreak has rapidly shifted global markets, including those related to enterprise technology, since we published our 2020 Trends report on Customer Experience & Commerce in December 2019. This report serves as an update to our 2020 predictions in light of market changes due to COVID-19.

  • 30 June 2020

    COVID-19 positions installment payments market for growth, M&A

    Installment payment providers in the US are well-poised for continued expansion. In this report, we discuss the state of the installment payments sector and offer our take on the potential acquirers that could consolidate the burgeoning segment, and the targets they are likely to pursue.

  • 30 June 2020

    VoCUL: Connected Customer, Consumer Representative, Q2 2020 - Charts & Figures

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q2 2020 survey was fielded from April 2 to May 5, 2020 among approximately 5,000 respondents.

  • 24 June 2020

    The business impact of fraud

    Fraud is most often associated with losses. While losses are a major consequence, they're only part of the overall impact that fraud has on a business. In this report, we discuss the broader business implications of fraud, supported by findings from our recent VotE: Customer Experience & Commerce, Merchant Study.

  • 22 June 2020

    How American Express accelerates digital innovations

    Balancing the pursuit of new digital innovations with day-to-day operations can be a challenging task for any payments provider. American Express' Amex Digital Labs was established to better address this hurdle, and to act as an accelerant for digital transformation within the company.

  • 19 June 2020

    COVID-19 Update: 2020 Trends in Customer Experience & Commerce

    The coronavirus outbreak has rapidly shifted global markets, including those related to enterprise technology, since we published our 2020 Trends report on Customer Experience & Commerce in December 2019. This foreword serves as an update to our 2020 predictions in light of market changes due to COVID-19.

  • 10 June 2020

    Zooz enables merchants to orchestrate and optimize their own payment flows

    The vendor provides a platform that enables merchants to connect into multiple payment providers and payment methods via a single API. It promises merchants greater independence and control over their payments environment, not to mention more flexibility to optimize costs, enter new markets and increase transaction approvals.

  • 5 June 2020

    COVID-19 has brought the e-commerce market of the future to present day

    E-commerce has been one of the few bright spots stemming from COVID-19. All payments and commerce stakeholders must accept that an e-commerce market that once existed several years down the road has been pulled to present day.

  • 2 June 2020

    Barclaycard Payments selects Kount to fight fraud and address SCA

    Kount has arguably the strongest position of any fraud-prevention vendor in the payment service provider (PSP) market. Its latest win with Barclaycard Payments gives it another marquee PSP logo, adding to its more than 50 relationships with payment providers and card networks globally.

  • 29 May 2020

    VoCUL: Connected Customer, Consumer Representative, Trust & Privacy - Insight Report

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics and trends covered in our Connected Customer, Trust & Privacy survey encompass spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q4 2019 survey was fielded among approximately 5,000 respondents.