30 Search Results

  • 11 January 2022

    2022 payments industry outlook

    New payment methods are permeating the industry, distribution channels are evolving and payments infrastructure modernization efforts are taking shape. This report discusses the ongoing transformation underway in payments and pinpoints five key trends we believe should be on the radar of any payments industry stakeholder in 2022.

  • 27 December 2021

    VoCUL: Connected Customer, Consumer Representative, Quantifying the Customer Experience - Insight Report

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our Connected Customer, Quantifying the Customer Experience survey include spending and shopping expectations, adoption and usage of connected experiences, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q3 2021 survey was fielded from July 1 to July 20, 2021 among approximately 1,299 respondents.

  • 16 December 2021

    Coverage Initiation: Trustly doubles down on US account-to-account payments

    The Swedish company's open banking platform has served Europe for over a decade. Trustly aims to accelerate global adoption of account-to-account payments on its mission to become the global bank payment method of choice, and it's coming for the US.

  • 13 December 2021

    2022 Trends in Customer Experience & Commerce

    Businesses are doubling down on their CX strategies, with a noticeable shift in dollars being funneled into digital experiences. Context, collaboration and control drive the rapid investments in fresh approaches to create composable experiences. The acceleration of digitization, cloud and data is underpinning innovation and CX performance.

  • 17 November 2021

    VoCUL: Connected Customer, Consumer Representative, Holiday Experiences - Crosstabs

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Holiday Experiences survey was fielded from October 4 to 26, 2021 among approximately 1,275 respondents.

  • 17 November 2021

    VoCUL: Connected Customer, Consumer Representative, Holiday Experiences - Charts & Figures

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Holiday Experiences survey was fielded from October 4 to 26, 2021 among approximately 1,275 respondents.

  • 9 November 2021

    Navigating the road ahead for in-vehicle payments

    Many in-vehicle payments initiatives are in development, have launched or are expected to launch soon. Here we highlight the most recent developments in in-vehicle payments since 2018, detail market opportunities and challenges, and discuss expectations moving forward.

  • 5 November 2021

    Money20/20 US: The payments industry returns to Las Vegas

    The recent event was Money20/20's first in-person conference in the US since October 2019. Key topics that emerged in our meetings and across the show floor included embedded finance, digital identity, buy now pay later, cryptocurrency, payment orchestration and real-time wage access.