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The newly redesigned BlueJeans platform features additional capabilities to support a distributed workforce. These include updates to Meetings and Events, new capabilities to help organizations enable a distributed workforce, and BlueJeans Spaces, a virtual workspace for enabling employee engagement and alignment.
The target should help Vonage further enhance its cloud communications platform and communications APIs portfolio with conversational commerce capabilities that enable brands to connect with their customers and deliver richer, AI-enabled experiences.
EnableX, a cloud communication platform provider offering AI-enabled video, voice, SMS and chat APIs, recently introduced its App Visual Builder, which enables businesses to build custom video communication apps without writing any programming code.
The target's omnichannel capabilities complement Dialpad's recent acquisition of CX specialist Kare Knowledgeware and should help it further enhance its contact-center offering with AI-enabled conversational expertise across digital channels to elevate both the customer and agent experiences.
The latest capabilities in its open source collaboration platform further affirm the vendor's developer-centric approach and focus on helping organizations improve productivity. The enhancements include integrating modern project and workflow management tools into its developer collaboration platform.
With the new features, the company is looking to address the requirements of the hybrid workplace, enabling users to securely collaborate across any application using the Box Content Cloud. The announcement follows similar product updates from vendors such as Asana, Dropbox and Slack.
Communications PaaS vendor thinQ recently completed its acquisition of teli, a provider of business messaging SaaS and APIs, and rebranded as Commio. The new branding reflects its position as a CPaaS provider of multi-carrier programmable voice and messaging for customer communications.
The software giant has acquired Ally.io, an objectives and key results specialist, for an undisclosed amount. Microsoft plans to integrate the target into its Employee Experience Platform, Viva, which has modules focused on supporting employee communications, knowledge, learning and insights.
Key data points from our Voice of the Enterprise research show how the hybrid workplace is expanding enterprise collaboration beyond real-time voice and video, with asynchronous interactions becoming increasingly relevant for a distributed workforce.
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