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Its acquisition of Troops, a Slack chatbot for automating Salesforce workflows, is a logical step that builds on the CRM vendor's 2020 acquisition of Slack Technologies, and should help it accelerate its vision for the "digital HQ."
Alianza and Lumen Technologies have announced a partnership that will enable Lumen to enhance its voice services portfolio and deliver advanced communications services to its business customers, including the newly launched Lumen Cloud Communications.
In addition to expanding its portfolio with Postmark's transactional email expertise, adding email authentication and monitoring capabilities from DMARC Digests should help the buyer enhance its position as a provider of trust-based communications.
We look at the challenges that organizations face with the deployment of embedded communications to support the digitization of the customer and employee experiences, and how multicloud CPaaS can help them build resiliency, business continuity and scalability.
While it remains a hugely influential real-time news outlet, Twitter has struggled with user growth and profitability over the years, trailing other key social media players such as Facebook, YouTube, TikTok and Snapchat. Taking the company private provides an opportunity for a major turnaround.
AskSid's advanced AI-powered conversational search, personalization and recommendation capabilities should help the buyer bolster its portfolio with vertical-focused customer experience offerings for e-commerce and retail organizations, giving it a foothold in the emerging conversational commerce space.
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