AWS partners with NWCD for second cloud region in Ningxia to support geo-redundancy

By Agatha Poon December 12 2017 | Market Insight

Cloud Transformation Managed Services & Hosting

Digital Service Provider Enablement Market Map 2017

Executive Summary

By Rich Karpinski March 29 2017 | Technology & Business Insight

Communications service providers are morphing into digital service providers, requiring new technologies, ideas and approaches to enable a more 'digital' customer experience and deliver new network and over-the-top digital services. The Digital Service Provider (DSP) Enablement Market Map(TM) defines the categories that make up this evolving vendor and partner ecosystem.

Mobile Telecom

Telco Customer Experience Management Analytics Market Map 2016

Executive Summary

By Sheryl Kingstone July 26 2016 | Technology & Business Insight

We have tracked the maturation of the telco CEM market since 2008 as the vendor landscaped shifted from siloed, operational OSS/BSS legacy systems toward the adoption of network-driven insights to improve customer experience. CEM is key for operators as they focus on combining network-level data in an attempt to deliver a consistent, dynamic and transparent experience across all four dimensions of brand, products and services, channel, and delivery and operations.

Customer Experience & Commerce Mobile Telecom

The 'Offer-Driven' Operator

Executive Summary

By Rich Karpinski May 25 2016 | Technology & Business Insight

Today's mobile services environment is a challenging one. Voice and SMS revenues have shrunk, while data monetization has moved to the forefront -- yet ARPU continues to shrink. To get back on a growth trajectory, mobile operators need to better use what they know about their customers and their behavior online -- and off -- and deliver more targeted, real-time offers pitching everything from core services such as data access and roaming to new over-the-top content and apps. In search of elusive incremental ARPU: Enter the 'offer-driven' operator.

Mobile Telecom

LogNet strengthens mobile self-service, analytics and business-process templates

By Sheryl Kingstone November 13 2015 | Market Insight

Customer experience management is a top driver of telco transformation projects, as service providers look to differentiate based on intense competition. To meet industry challenges, LogNet Billing released its latest offering, claiming a modern approach to billing, service delivery and customer-experience management.

Mobile Telecom

Amdocs shells out $272m for Comverse's BSS assets

By Sheryl Kingstone April 30 2015 | Market Insight

It was not a very well-kept secret that Amdocs was looking to buy Comverse's business support systems assets. Amdocs is known for its appetite for tech-driven deals. However, this acquisition was motivated by the target's key accounts, not tech.

Mobile Telecom

AsiaInfo enables MNO-OTT partnerships with VerisO2P collaboration platform

By Declan Lonergan October 21 2014 | Market Insight

The company's VerisO2P collaboration platform enables mobile network operators to partner with a larger number of smaller over-the-top companies. By enabling more partnerships in a relatively automated manner, AsiaInfo hopes to finally crack the code for successful MNO-OTT collaborations.

Mobile Telecom

7 Search Results

AWS partners with NWCD for second cloud region in Ningxia to support geo-redundancy

Digital Service Provider Enablement Market Map 2017

Telco Customer Experience Management Analytics Market Map 2016

The 'Offer-Driven' Operator

LogNet strengthens mobile self-service, analytics and business-process templates

Amdocs shells out $272m for Comverse's BSS assets

AsiaInfo enables MNO-OTT partnerships with VerisO2P collaboration platform

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