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  • Conversable aims to provide a pragmatic approach for 'conversational intelligence'

    Bots and messaging are becoming increasingly relevant for customer and employee engagement, but enterprises face a learning curve that can slow their progress. Conversable seeks to address this challenge with a pragmatic approach to developing conversational interfaces.

    Customer Experience & Commerce Development, DevOps & IT Ops Mobile Telecom Workforce Productivity & Compliance

  • Market Monitor: Social Business

    This Market Monitor overview report on the Social Business marketplace reflects updated market and vendor estimates through Q4 2016. Using the broadest definition, the Social Business market consists of the following segments: Information Governance - Privacy & Compliance and Data Discovery, Enterprise Collaboration & Communication, EMC & File Sharing, Workforce Management, Marketing Automation, CRM & Customer Support, Social Media Monitoring & Management, Web Experience Management and Digital Commerce. This report provides a granular analysis of the Marketing Automation, Social Media Monitoring & Management, Enterprise Collaboration & Communication, and Web Experience Management segments. Going forward, we will be expanding our coverage of the market to include more of the aforementioned segments.

    Customer Experience & Commerce

  • Social Business

    This Market Monitor overview report on the Social Business marketplace reflects updated market and vendor estimates through Q3 2016. Using the broadest definition, the Social Business market consists of the following segments: Information Governance - Privacy & Compliance and Data Discovery, Enterprise Collaboration & Communication, EMC & File Sharing, Workforce Management, Marketing Automation, CRM & Customer Support, Social Media Monitoring & Management, Web Experience Management and Digital Commerce. This report provides a granular analysis of the Marketing Automation, Social Media Monitoring & Management, Enterprise Collaboration & Communication, and Web Experience Management segments. Going forward, we will be expanding our coverage of the market to include more of the aforementioned segments.

    Customer Experience & Commerce

  • Oracle: Win or go home

    Just like this year's World Series, there's a dramatic win-or-go-home contest playing out in the tech M&A market. The showdown pits the ever-acquisitive Oracle against one of Wall Street's biggest investors in its effort to close the largest-ever SaaS acquisition.

    Customer Experience & Commerce

  • Market Monitor: Social Business

    This Market Monitor overview report on the Social Business marketplace reflects updated market and vendor estimates through Q2 2016. Using the broadest definition, the Social Business market consists of the following segments: Information Governance - Privacy & Compliance and Data Discovery, Enterprise Collaboration & Communication, EMC & File Sharing, Workforce Management, Marketing Automation, CRM & Customer Support, Social Media Monitoring & Management, Web Experience Management, and Digital Commerce. This report provides a granular analysis of the Marketing Automation, Social Media Monitoring & Management, Enterprise Collaboration & Communication, and Web Experience Management segments. Going forward, we will be expanding our coverage of the market to include more of the aforementioned segments.

    Customer Experience & Commerce

  • 'Software 2.0'

    Announcing the largest-ever SaaS transaction, Oracle says it will pay $9.3bn in cash for cloud ERP vendor NetSuite. The deal values NetSuite at 11x sales, more than twice the valuation Oracle has paid for license-based software companies. Or to put the contrast into sharper focus, consider what Oracle paid for first-generation ERP provider PeopleSoft.

    Customer Experience & Commerce

  • Market Monitor: Social Business

    This report from 451 Research's Social Business Market Monitor reflects vendor performance through Q1 2016. Using the broadest definition, the Social Business market consists of the following segments: Information Governance - Privacy & Compliance and Data Discovery, Enterprise Collaboration & Communication, EMC & File Sharing, Workforce Management, Marketing Automation, CRM & Customer Support, Social Media Monitoring & Management, Web & Digital Asset Management, and Digital Commerce. This report provides a granular analysis of the Marketing Automation, Social Media Monitoring & Management, Enterprise Collaboration & Communication, and Web & Digital Asset Management segments. Going forward, we will be expanding our coverage of the market to include more of the aforementioned segments.

    Customer Experience & Commerce

  • Market Monitor: Social Business

    This report from 451 Research's Social Business Market Monitor reflects vendor performance through Q4 2015. Using the broadest definition, the Social Business market consists of the following segments: Information Governance (Privacy & Compliance and Data Discovery); Enterprise Collaboration & Communication; EMC & File Sharing; Workforce Management; Marketing Automation; CRM & Customer Support; Social Media Monitoring & Management; Web Experience Management; and Digital Commerce. This report provides a granular analysis of four of those segments: Marketing Automation; Social Media Monitoring & Management; Enterprise Collaboration & Communication; and Web Experience Management. Going forward, we will expand our coverage to include more of the aforementioned market segments.

    Customer Experience & Commerce

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