Managed Services

451 Research has extensively covered service providers and their offerings even as they move further up the stack with a variety of cloud services from new and emerging technology vendors. While web hosting, operational management and application services remain popular with our clients, new kinds of 'as a Service' offerings are appearing to meet new demands. We get an increasing amount of client inquiries around managed security, cyber disaster-recovery services, managed hosting, distribution channel dynamics and more.

As private equity and venture capital investment in this space has grown, we have seen a sharp increase in client interest, as well as strategic Advisory projects with companies looking to move into managed service provision. We cover key managed services sectors via in-depth reports, encompassing supply and demand, disruptive trends and regional adoption in conjunction with our Voice of The Enterprise Hosting & Cloud Managed Services research.

Technology & Business Insight

Communications PaaS - Turning Business Communications Inside Out

Business communications are transitioning into an open, software-defined ecosystem that will enable intelligent, communications-enabled workflows for customer and employee interactions. We look at the role that programmable communications will play in this transformation and outline the four key attributes that will define the emerging business communications ecosystem.

Technology & Business Insight

IT Services To Enable The New Model Workforce

Market Insight

Volta Data Centres Sees Growth with US Companies Entering the Market

London-based Volta Data Centres has seen an increase in companies looking to deploy datacenter workloads in and around Central London, but at the same time, colocation capacity to meet this demand has not always been easy to find. Furthermore, a new wave of foreign business is entering the market, despite Brexit, with US organizations in particular seeking colocation supply.

Market Insight

Why net neutrality still doesn't matter

The threat around net neutrality drove a wave of experimentation in productizing eyeballs that continues today. On the flip side, ISPs and online businesses constantly negotiate on capacity, speed and access to internet destinations – and like most other business deals, the content providers (e.g., Netflix, Hulu) get what they pay for. Thus, net neutrality is essentially meaningless when it comes to purchasing bandwidth as a business.

Market Monitor & Forecast

Managed Security Services Revenue to Exceed $17bn by 2021

Managed Security Services entail the outsourcing of some or all IT security functions to a service provider that monitors and manages the environment from an offsite location. Included in our definition are providers that take over management of on-premises security technology belonging to the customer, or that deploy security technology to the customer's premises and manage it from off-site.

Market Insight

Cloud-native approaches are making infrastructure invisible

The impact of cloud-native approaches (including containers, serverless and microservices) will have a profound effect on the IT landscape.

Voice of the Service Provider

Quarterly Insight from Service Providers

Through quarterly surveys and in-depth interviews with a curated global service provider panel, Voice of the Service Provider helps to qualify and quantify buying behaviors, business drivers and strategic priorities for the expanding universe of public cloud providers, hosters, MSPs, telcos, systems integrators, SaaS companies, and colos.

Market Insight

SaaS data protection - a growing opportunity for backup players and service providers

Protecting SaaS data is important for any enterprise – not doing so jeopardizes the potential value of the data from cloud-based applications.