An Associate Analyst in 451 Research’s Customer Experience & Commerce Channel, Cam O'Shaughnessy covered the digital commerce ecosystem, including e-commerce, mobile payments and omni-channel commerce. Additionally, he contributes to the design and writing of the consumer insight-driven VoCUL (Voice of the Connected User Landscape) Digital Wallets survey product.
Taking over the last decade to integrate its wide application portfolio and build out proprietary infrastructure underlying its ecosystem, Zoho has positioned itself as an all-you-can-eat business operating system anchored by its core CRM and accounting functionality.
Built by a team of merchant e-commerce consultants, Avatria Convert takes a hands-on approach to boosting online sales through ML-based intelligent product sorting and conversion optimization. The platform is constructed to listen in real time and guide visitors through the shopping journey.
The National Retail Federation Big Show, held each January in NYC, sets the tone for the key trends that will guide the direction of the retail industry in the year ahead, providing insight into the evolving commerce landscape. We take a look at the themes that emerged from our conversations with over a dozen commerce technology providers and stakeholders..
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q3 2019 survey was fielded among approximately 5,000 respondents.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q3 2019 survey was fielded among approximately 5,000 respondents.
Giving order and procurement systems a Salesforce twist, the company's recently unveiled Salesforce Order Management aims to capitalize on synergies between its Commerce and Service Clouds. This comes as many order management platforms are embracing closer ties to the logistics and shipping side of the story.
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