Survey Data Hub - Voice of the Enterprise: Workforce Productivity & Collaboration, Work Execution Technologies, Goals & Challenges 2024
Chris is a research director in the 451 Research technology research group at S&P Global Market Intelligence. He leads the group’s research on workforce planning, productivity, collaboration and employee engagement technologies. He also works with the division’s customer experience research analysts in providing insights on the technology trends driving the experience economy. His specific areas of technology concentration include work management, visual collaboration, project and portfolio management, employee experience platforms and workforce analytics. Chris has been a technology analyst for 13 years, seven of which have been as a program lead and team manager. He arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research, which itself had acquired the Yankee Group in 2013, where he started as an analyst. Prior to that, Chris worked for Nokia in a global customer insights role, and in research consultancies focused on financial services research. Chris holds an undergraduate master’s degree in international relations from St. Andrews University in Scotland, a postgraduate master’s in war studies from Kings College London, and a certificate in performance leadership from the Cornell Johnson Graduate School of Management. As part of his role, Chris owns the team's Voice of the Enterprise survey data product, which surveys a mix of business and technology leaders and employees around the pain points, frustrations, aspirations and strategies supporting workforce productivity and engagement. The WPC practice has worked with hundreds of enterprise, technology vendor and investor clients providing compelling strategy analysis, data analysis, market and competitive intelligence to a range of CEOs, CMOs, CPOs, strategy, corporate development, communications, analyst relations, senior product marketers and product management teams.
Our survey reveals AI's impact on productivity and collaboration tools is underwhelming potentially due to the huge range of core challenges faced by employees working across a fragmented tool stack, with insufficient automation in tooling, and basic challenges with collaboration which are further hindered by complex goal setting and change management processes.
The provider looks poised for market expansion with its construction management platform targeting linear infrastructure projects. In industries undergoing transformation driven by technological change, there is opportunity for vendors like Vitruvi to bring new kinds of software offerings to market.
Businesses are facing a huge surge of content that needs to be managed across departments, ecosystem partners and customer touchpoints. The use of GenAI is also adding to the volume. There is an opportunity here for technologies that provide the planning and collaboration capabilities to deliver personalization and scale in content strategies.
The company now has multiple product threads that create a simpler and more integrated portfolio. While it maintains a "choose your own tools" stance, its goal is clear: supporting high-value, cross-functional collaboration with teams on a single platform for goals, planning, tracking and knowledge management.
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