Chris is a research director in the 451 Research technology research group at S&P Global Market Intelligence. He leads the group’s research on workforce planning, productivity, collaboration and employee engagement technologies. He also works with the division’s customer experience research analysts in providing insights on the technology trends driving the experience economy. His specific areas of technology concentration include work management, visual collaboration, project and portfolio management, employee experience platforms and workforce analytics. Chris has been a technology analyst for 13 years, seven of which have been as a program lead and team manager. He arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research, which itself had acquired the Yankee Group in 2013, where he started as an analyst. Prior to that, Chris worked for Nokia in a global customer insights role, and in research consultancies focused on financial services research. Chris holds an undergraduate master’s degree in international relations from St. Andrews University in Scotland, a postgraduate master’s in war studies from Kings College London, and a certificate in performance leadership from the Cornell Johnson Graduate School of Management. As part of his role, Chris owns the team's Voice of the Enterprise survey data product, which surveys a mix of business and technology leaders and employees around the pain points, frustrations, aspirations and strategies supporting workforce productivity and engagement. The WPC practice has worked with hundreds of enterprise, technology vendor and investor clients providing compelling strategy analysis, data analysis, market and competitive intelligence to a range of CEOs, CMOs, CPOs, strategy, corporate development, communications, analyst relations, senior product marketers and product management teams.
The hyperscaler brings a wealth of assets to the challenge of getting AI ideas to fruition. Google is infusing the capabilities of its multimodal Gemini LLM into its developer, productivity, database and security suites to attract net-new customers and partners to its ecosystem, and improve its traction in the enterprise.
The company's annual Summit event took place in Las Vegas recently, and was the launching point for an array of new offerings, such as deeper personalization, faster content creation and streamlined journey orchestration. The central theme of the Adobe event was the content supply chain, an increasingly prominent topic for enterprises.
A new context around work has developed in recent years, which agile methodologies have struggled to adapt to in meeting the challenges faced by modern organizations. This report outlines a novel approach we call continuous value optimization, which aims to provide new thinking around organizational and work design, and associated technologies.
The company's impressive rise highlights growing demand from businesses for integrated solutions to creative and brand management. With Visual Suite, Canva is looking to widen its appeal beyond its core users, yet it will now have to navigate more complex markets and more serious competition.
Productivity suites continue to be the most popular go-to tools for daily workforce productivity and collaboration. However, other kinds of tools are gaining in popularity, raising the question of whether suites can keep their share of employees' daily engagement.
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