Chris is a research director in the 451 Research technology research group at S&P Global Market Intelligence. He leads the group’s research on workforce planning, productivity, collaboration and employee engagement technologies. He also works with the division’s customer experience research analysts in providing insights on the technology trends driving the experience economy. His specific areas of technology concentration include work management, visual collaboration, project and portfolio management, employee experience platforms and workforce analytics. Chris has been a technology analyst for 13 years, seven of which have been as a program lead and team manager. He arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research, which itself had acquired the Yankee Group in 2013, where he started as an analyst. Prior to that, Chris worked for Nokia in a global customer insights role, and in research consultancies focused on financial services research. Chris holds an undergraduate master’s degree in international relations from St. Andrews University in Scotland, a postgraduate master’s in war studies from Kings College London, and a certificate in performance leadership from the Cornell Johnson Graduate School of Management. As part of his role, Chris owns the team's Voice of the Enterprise survey data product, which surveys a mix of business and technology leaders and employees around the pain points, frustrations, aspirations and strategies supporting workforce productivity and engagement. The WPC practice has worked with hundreds of enterprise, technology vendor and investor clients providing compelling strategy analysis, data analysis, market and competitive intelligence to a range of CEOs, CMOs, CPOs, strategy, corporate development, communications, analyst relations, senior product marketers and product management teams.
At its annual Ignite event in November, the company announced new innovations for its Microsoft 365 apps and agents via several Copilot updates. We will focus on the Microsoft 365 Copilot and Copilot Studio announcements.
This report highlights the key topics we expect to be prominent in 2025 in the data, AI and analytics space. While generative AI remains a predominant theme, for the technology to succeed, preexisting issues must be resolved around data management, data operationalization, machine learning operationalization and other infrastructure-related tasks.
Businesses are poised to navigate a shifting landscape transformed by generative AI, unified commerce and agentic AI. These technologies promise to reshape customer engagement and operational efficiency, demanding strategic agility and robust data strategies. Organizations that effectively integrate these advancements will be well-positioned to deliver personalized, seamless experiences, maintaining a competitive edge in an increasingly complex digital ecosystem.
This report outlines the key topics anticipated to be prominent in 2025 within the workforce productivity, collaboration, and engagement sectors. These topics underscore the increasing importance of the decisions organizations are making regarding their workforce and human resource processes, and how operational and company culture issues, more explicitly tied to business growth goals, are influencing technology choices in ways that have not been seen historically.
The company has long hung its hat on enhanced content security, governance and compliance capabilities for business use. At its annual BoxWorks event, Box led with an "intelligent content management" narrative, and announced several new AI, business process and data protection and compliance capabilities.
The company positions itself as an operating system designed for nontechnical employees, enabling them to create their own AI-powered applications and business processes. Airtable has launched new AI, app development, data scale and governance capabilities.
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