Jordan McKee is a Research Director for Customer Experience & Commerce, and also leads 451 Research’s coverage of the payments ecosystem. He focuses on digital transformation across the commerce value chain, with an emphasis on the major trends impacting payment networks, issuing and acquiring banks, payment processors and point-of-sale providers. His research helps vendors and enterprises assess the key implications of emerging technologies driving the digitization of the end-to-end shopping journey.
Jordan joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global’s internal market research unit, analyzing trends in the insurance sector.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on the payments ecosystem and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. He has also appeared on radio and television interviews with the Associated Press and CBS. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT. Additionally, Jordan is a judge for the GSMA's Global Mobile Awards.
Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
The rising tide of 2018's record software M&A market gave way to a top-heavy 2019 as fewer business application vendors fetched a 10-figure price but a record number nabbed even bigger paydays. And while the overall market shrank a bit from 2018's high, last year still ranked much higher than typical years.
While a multi-provider approach to payments can be a sound business decision, it creates operational complexities and can be resource-intensive to scale and manage. Spreedly exists to help online businesses better orchestrate their various payment flows and, inevitably, optimize for growth.
The payments industry is in the midst of a profound transformation fueled by the confluence of new technologies, new entrants and new customer demands. In this report, we provide a brief recap of how these forces reared themselves in 2019 before offering our view on the defining trends of 2020.
As 2020 begins, we look forward to what the new year will bring. We have once again tapped into the 451 analyst 'hive mind' to present some highlights of the issues, trends and innovations that we expect to drive the tech industry narrative over the next year and beyond as we begin a new digital decade.
Giving order and procurement systems a Salesforce twist, the company's recently unveiled Salesforce Order Management aims to capitalize on synergies between its Commerce and Service Clouds. This comes as many order management platforms are embracing closer ties to the logistics and shipping side of the story.
451 Research has announced the recipients of our Firestarter awards for the fourth quarter of 2019. Firestarter recipients are firms specifically recognized by 451 analysts for innovation and market disruption.
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