Jordan McKee is a Research Director for Customer Experience & Commerce, and also leads 451 Research’s coverage of the payments ecosystem. He focuses on digital transformation across the commerce value chain, with an emphasis on the major trends impacting payment networks, issuing and acquiring banks, payment processors and point-of-sale providers. His research helps vendors and enterprises assess the key implications of emerging technologies driving the digitization of the end-to-end shopping journey.
Jordan joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global’s internal market research unit, analyzing trends in the insurance sector.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on the payments ecosystem and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. He has also appeared on radio and television interviews with the Associated Press and CBS. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT. Additionally, Jordan is a judge for the GSMA's Global Mobile Awards.
Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
PayPal has acquired Hyperwallet to improve its ability to serve the wide variety of marketplace businesses, from Expedia to Uber to Amazon, that have emerged in recent years. Marketplaces are growing rapidly and have more advanced payment needs than the average e-commerce business given their global nature and multiple stakeholders that are part of the transaction.
The onset of two major European regulatory forces – GDPR and PSD2 – made 2018's Money20/20 Europe a fascinating one. Financial institutions are being guided by a confluence of market forces to retool their technology platforms, value propositions and competitive strategies.
Building on its leadership position in Australia, the 'buy now, pay later' provider is expanding into the US. The company believes the sheer size of the US e-commerce market paired with an abundance of credit-adverse millennials will offer a runway for continued growth.
Mobile Payment Trends: Consumer interest in digital wallets remains relatively unchanged over the past year as digital wallet services continue to struggle to spur demand and encourage consumers to move away from traditional payment methods.
With the acquisition of Jetlore, PayPal joins a multiplying cluster of payments companies moving into commerce software. Owning such assets brings these buyers one step up in the sales process and is a natural way to leverage their consumer data – it also lands them in one of the more dynamic corners of the software market.
For more than a decade, contactless mobile payments at the point of sale have been heralded as the future of commerce, but 451 Research forecasts have found that these transactions barely accounted for $1 out of every $100 spent in-store in the US last year.
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