Jordan McKee is a Principal Research Analyst for Customer Experience & Commerce, leading the coverage of the payments ecosystem at 451 Research, a part of S&P Global Market Intelligence. He focuses on the digital transformation of the commerce value chain, with an emphasis on the major trends and technologies impacting payment networks, issuing and acquiring banks, payment processors and other payments industry stakeholders. His research helps vendors and enterprises assess and address the implications of the ongoing digitization of the shopping journey.
Jordan joined 451 Research with the company's acquisition of Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global's internal market research unit, analyzing trends in the insurance sector.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on digital payments and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20 and ETA TRANSACT. Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference.
Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
The past several years have seen financial services become embedded into a wide variety of software and applications peddled by non-bank providers. Rather than take this as a threat, BBVA has adopted a unique approach with its BBVA Open Platform, which provides a fully integrated banking-as-a-service stack targeted at fintech and tech vendors.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our Connected Customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q1 2020 survey was fielded among approximately 5,000 respondents between January 3 and January 24, 2020.
The move toward embedded finance is one of the most disruptive trends in payments, banking and technology today. Providers of what 451 Research calls financial fabric have emerged in growing number over the past half decade to help technology companies exploit and accelerate the many use cases comprising the embedded finance market opportunity.
The pandemic has radically accelerated the pace of change in the payments industry, leading to the adoption of new commerce and payment behaviors. In this report, we discuss five key lessons that payment stakeholders should take into consideration as they plan for the future.
Optile provides an open, modular platform that enables merchants to connect to over 100 payment providers via a single API. The vendor was acquired by cross-border payouts specialist Payoneer in late 2019. In this report, we offer an overview of optile and its positioning.
Top-performing merchants know that payment orchestration and optimization strategies drive growth, reduce costs and elevate the customer experience. They view payments as a fundamental customer touchpoint and a critical infrastructure layer underpinning their broader commerce investments.
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