Survey Data Hub - VoCUL: Connected Customer, Quantifying the Customer Experience 2024
Jordan McKee is research director of the 451 Research Fintech research and consulting practice within S&P Global Market Intelligence. He leads a team of analysts based in North America, Europe and Asia that provide guidance on trends at the intersection of finance and technology. As an analyst, Jordan’s research focuses on digital payments and enterprise payments strategies.
Jordan has been an industry analyst for more than a decade, having launched the payments coverage at 451 Research (acquired by S&P Global Market Intelligence in 2019) in 2013. Prior to this he has held research and advisory roles at Yankee Group, OnProcess Technology and FM Global.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list and has been quoted in The Wall Street Journal, The New York Times, Forbes, TIME, Businessweek and the Financial Times of London. He has also appeared on radio and television interviews with the Associated Press, NPR and CBS. McKee is a regular speaker at client and industry events around the world, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT.
Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference. He holds a bachelor's degree with a concentration in marketing from Bryant University.
Now in its fifth year, our Voice of the Connected User Landscape: Quantifying the Customer Experience survey tracks consumers' physical and digital experience needs from brands and quantifies them to determine their potential financial impact on business. This report details the highlights of the data from both fintech and digital experiences perspectives.
Merchants such as The New York Times, Il Makiage, Getty Images, Rappi and Priceline rely on the vendor to orchestrate and optimize more than $50 billion in transaction volume each year. In this report, we provide an update on Spreedly's strategy and positioning.
In its eighth year in Europe, the event attracted over 8,000 attendees from 2,000-plus companies across all pockets of the fintech and financial services segments. Our analysts were in attendance and conducted more than two dozen meetings over the course of three days. In this report, we present our observations from the conference.
As merchants look to enhance the speed, personalization and efficiency of the commerce experiences they serve to their customers, they are discovering that payment processing and fraud prevention technologies have an outsized impact on the success of their strategies. In turn, we see a growing emphasis on payments modernization, with a strong focus on vendors with tech-forward payment propositions, robust partner ecosystems and adjacent capabilities such as fraud prevention.
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