Jordan McKee is a Research Director for Customer Experience & Commerce, and also leads 451 Research’s coverage of the payments ecosystem. He focuses on digital transformation across the commerce value chain, with an emphasis on the major trends impacting payment networks, issuing and acquiring banks, payment processors and point-of-sale providers. His research helps vendors and enterprises assess the key implications of emerging technologies driving the digitization of the end-to-end shopping journey.
Jordan joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global’s internal market research unit, analyzing trends in the insurance sector.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on the payments ecosystem and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. He has also appeared on radio and television interviews with the Associated Press and CBS. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT. Additionally, Jordan is a judge for the GSMA's Global Mobile Awards.
Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
The company's position as a highly trusted financial brand, along with its limited exposure to the physical point-of-sale market, should position it well to weather coronavirus impacts. PayPal is also likely to benefit should the pandemic act as a catalyst and shift more consumers to digital payment channels.
Less than two weeks after announcing a $600m series G round to step up product development, the vendor unveiled significant enhancements to its payments platform. We talked with cofounder John Collison to further understand the implications of these developments for Stripe customers, and to discuss the impact of COVID-19 on its business.
Voice of the Enterprise: Customer Experience & Commerce provides you with actionable data and insight to understand the key dynamics driving digital transformation initiatives on the customer experience technology market. Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables. VotE: Customer Experience & Commerce, Merchant Study 2020 includes approximately 260 respondents from a representative sampling of small, midsize and large merchants.
Voice of the Enterprise: Customer Experience & Commerce provides you with actionable data and insight to understand the key dynamics driving digital transformation initiatives on the customer experience technology market. Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables. VotE: Customer Experience & Commerce, Merchant Study 2020 includes approximately 260 respondents from a representative sampling of small, midsize and large merchants.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q1 2020 survey was fielded January 3-24, 2020 among approximately 5,000 respondents.
451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q1 2020 survey was fielded January 3-24, 2020 among approximately 5,000 respondents.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"
Here are a few tips for navigating our Research.
Quickly access any of our research and data products.
Browse the research & data that aligns with your specific interest.
Discover new and more flexible ways of finding relevant content.
Set notifications for the topics & companies you care about most.
Access any page in the dashboard from here.
Hand picked content for you and your team.
