Recent Research from Jordan McKee

• COVID-19: The 451 Research Take

  By Simon Robinson Matt Aslett Nick Patience Chris Marsh Jordan McKee Sheryl Kingstone Brian Partridge William Fellows Penny Jones Owen Rogers Melanie Posey Scott Crawford Nancy Gohring Brenon Daly March 24 2020 | Market Insight

  We offer a higher-level view of how the pandemic may impact key segments of the technology industry overall, including some recommendations for IT and business leaders looking to be responsive to this exceptional situation.

  Datacenters & Critical Infrastructure Cloud Transformation Multi-Tenant Datacenter Workforce Productivity & Collaboration Mobile Telecom Internet of Things Datacenter Services & Infrastructure Applied Infrastructure & DevOps Storage Systems & Software Infrastructure Information Security Data, AI & Analytics Development, DevOps & IT Ops Customer Experience & Commerce Managed Services & Hosting

• Avoiding payment pitfalls for enterprises with subscription and recurring billing

  By Jordan McKee March 19 2020 | Market Insight

  It's not uncommon for various types of enterprises that have subscription and recurring billing models to lose up to 10% of their annual revenue due to payment-related problems. Here we examine several of the payment pitfalls that we often see among subscription and recurring billing firms and discuss strategies for mitigating the business impact.

  Customer Experience & Commerce

• VoCUL: Connected Customer, Consumer Representative, Q4 2019 - Charts & Figures

  By Sheryl Kingstone Jordan McKee Haley Brown March 19 2020 | Market Insight

  451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q4 2019 survey was fielded among approximately 5,000 respondents.

  Internet of Things Customer Experience & Commerce

• VoCUL: Connected Customer, Consumer Representative, Q4 2019 - Crosstabs

  By Sheryl Kingstone Jordan McKee Haley Brown March 19 2020 | Market Insight

  451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q4 2019 survey was fielded among approximately 5,000 respondents.

  Internet of Things Customer Experience & Commerce

• Coverage Initiation: Checkout.com goes end-to-end with its global e-commerce payments platform

  By Jordan McKee March 10 2020 | Market Insight

  Since its founding in 2012, the company's vision has been to build a global acquiring network united by a single, unified platform. Checkout.com raised $230m in a series A round in 2019 to help deliver on this mission.

  Customer Experience & Commerce

• Coronavirus could be a contactless payments catalyst for US financial institutions

  By Jordan McKee March 3 2020 | Market Insight

  Large credit and debit card issuers are making multimillion-dollar investments to reissue their portfolios, with the objective to displace cash usage by increasing the attractiveness of cards as an alternative for low-value transactions.

  Customer Experience & Commerce

More research from Jordan McKee