Fraud Prevention: A High-Stakes Customer Experience Battleground
Jordan McKee is a Principal Research Analyst for Customer Experience & Commerce, leading the coverage of the payments ecosystem at 451 Research, a part of S&P Global Market Intelligence. He focuses on the digital transformation of the commerce value chain, with an emphasis on the major trends and technologies impacting payment networks, issuing and acquiring banks, payment processors and other payments industry stakeholders. His research helps vendors and enterprises assess and address the implications of the ongoing digitization of the shopping journey.
Jordan joined 451 Research with the company's acquisition of Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global's internal market research unit, analyzing trends in the insurance sector.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on digital payments and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20 and ETA TRANSACT. Additionally, Jordan is a Forbes fintech contributor and sits on the board of advisors for the Mobile Payments Conference.
Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
The card network launched the Visa Token Service in 2014 to enhance the security of digital payments by replacing the primary account number with a token during a transaction. Visa has seen accelerated ecosystem adoption as of late, increasing from one billion to two billion tokens issued in under a year.
'Buy now, pay later,' also referred to as point-of-sale lending, has gained traction in Australia and select European markets, and is rapidly expanding worldwide. In this first of a four-part series, we examine several key BNPL providers and trends.
The Netherlands-based payments service provider hopes to become the 'most loved' PSP in Europe. It is aiming to help merchants sell in this fragmented market by offering the ability to accept a variety of local and international payment methods with minimal setup and complexity.
The company, a long-standing player in the enterprise point-of-sale segment, sees a large opportunity for growth in payments. Its goal is to be a single-source provider by bundling payments with its POS software for both new and existing customers. NCR's 2018 acquisition of JetPay laid the foundation for this strategy.
The overarching goal of Forter Trusted Authorization is to increase the level of trust between banks and merchants. By putting card issuers in a position to make authorization decisions based on deeper intelligence about the authenticity of a transaction, better customer experiences and increased revenue are plausible outcomes.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"