Jordan McKee is a Research Director for Customer Experience & Commerce, and also leads 451 Research’s coverage of the payments ecosystem. He focuses on digital transformation across the commerce value chain, with an emphasis on the major trends impacting payment networks, issuing and acquiring banks, payment processors and point-of-sale providers. His research helps vendors and enterprises assess the key implications of emerging technologies driving the digitization of the end-to-end shopping journey.
Jordan joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global’s internal market research unit, analyzing trends in the insurance sector.
Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on the payments ecosystem and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. He has also appeared on radio and television interviews with the Associated Press and CBS. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT. Additionally, Jordan is a judge for the GSMA's Global Mobile Awards.
Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.
Top-performing merchants know that payment orchestration and optimization strategies drive growth, reduce costs and elevate the customer experience. They view payments as a fundamental customer touchpoint and a critical infrastructure layer underpinning their broader commerce investments.
Converting payments into a competitive advantage requires a thorough and often forensic analysis and tuning of front- and back-end payment processes, along with thoughtful orchestration of payment vendors and service providers. This report discusses the impetus for both. It presents the business case for investing in payments orchestration and optimization, outlines key approaches for execution and highlights market participants that can aid in delivery.
The global card networks are actively rolling out a unified checkout button for digital commerce. Dubbed as Click to Pay, we can't help but to feel that the branding is a reflection of where commerce was, not where it is going.
The coronavirus outbreak has rapidly shifted global markets, including those related to enterprise technology, since we published our 2020 Trends report on Customer Experience & Commerce in December 2019. This report serves as an update to our 2020 predictions in light of market changes due to COVID-19.
Installment payment providers in the US are well-poised for continued expansion. In this report, we discuss the state of the installment payments sector and offer our take on the potential acquirers that could consolidate the burgeoning segment, and the targets they are likely to pursue.
451 Research'ss Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q2 2020 survey was fielded from April 2 to May 5, 2020 among approximately 5,000 respondents.
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