Jordan McKee

Jordan McKee

Research Director, Customer Experience & Commerce | Boston, MA


Jordan McKee is a Research Director for Customer Experience & Commerce, and also leads 451 Research’s coverage of the payments ecosystem. He focuses on digital transformation across the commerce value chain, with an emphasis on the major trends impacting payment networks, issuing and acquiring banks, payment processors and point-of-sale providers. His research helps vendors and enterprises assess the key implications of emerging technologies driving the digitization of the end-to-end shopping journey.

Jordan joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, he worked at OnProcess Technology, helping telecom and financial services businesses improve their customer experience and service supply chain strategies. Prior to this, he was a member of FM Global’s internal market research unit, analyzing trends in the insurance sector. 

Jordan is listed on the Electronic Transactions Association's Forty Under 40 list for 2018. He is frequently engaged by the media to share his insights on the payments ecosystem and has been quoted in the Wall Street Journal, New York Times, Forbes, TIME, Businessweek and The Financial Times. He has also appeared on radio and television interviews with the Associated Press and CBS. McKee is a regular speaker at client and industry events, delivering keynotes and moderating panels at SXSW, Money20/20, Interop and ETA TRANSACT. Additionally, Jordan is a judge for the GSMA's Global Mobile Awards.

Jordan holds a bachelor's degree with a concentration in marketing from Bryant University.

Geographic Coverage Global

Recent Research from Jordan McKee

  • Global Unified Commerce Forecast 2020

    451 Research's Global Unified Commerce Forecast delivers a view into the evolution of consumer spending patterns at worldwide, regional and country levels. The forecast provides a five-year view into overall retail transaction volume and dollar-value growth, drilling down into purchase activity across in-store, mobile contactless, e-commerce and m-commerce channels.

  • Three key commerce observations from NRF 2020

    The National Retail Federation Big Show, held each January in NYC, sets the tone for the key trends that will guide the direction of the retail industry in the year ahead, providing insight into the evolving commerce landscape. We take a look at the themes that emerged from our conversations with over a dozen commerce technology providers and stakeholders..

  • Payments keep printing

    Businesses are rethinking the role of payments in their growth strategies, a shift that's pushing payment providers to print larger deals to meet their customers' changing requirements. As we recently noted, 2019 saw a surge of big-ticket payment transactions. That trend hasn't slowed this year, as the space has already witnessed two $5bn-plus deals in the past month.

  • VoCUL: Connected Customer, Consumer Representative, Q3 2019 - Charts & Figures

    451 Research's Voice of the Connected User Landscape (VoCUL) conducts a population representative survey of US consumers about technology adoption, usage and buying intentions to understand how various tech trends are materializing in the mass market. Topics covered in our connected customer end-user survey include spending and shopping expectations, adoption and usage of connected experiences, tracking of the ideal customer experience, digital payment utilization and preferences for online vs. in-store shopping experiences. It also includes tracking of millennials and other age groups, customer service behaviors and demand for new customer touchpoints. The Q3 2019 survey was fielded among approximately 5,000 respondents.

  • More research from Jordan McKee

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