Dr. Katy Ring is a Senior Research Analyst for Professional Technology Services at 451 Research, a part of S&P Global Market Intelligence. In this role, she covers consultancies, system integrators and outsourcing companies applying advanced technologies to deliver IoT-centric digital transformation services.
Katy has more than 25 years of experience in the IT industry, providing strategic advice to C-level executives at vendor and end-user organizations. She has developed strong research-based expertise and has focused on areas where the global IT service delivery model is changing, including cloud services, the evolving CIO role, innovation, sustainability and global sourcing of labor. Prior to joining 451 Research, Katy led K2 Advisory, a research resource for CIOs, their senior colleagues and suppliers. Before K2, she spent 12 years at Ovum Research, leading research in emerging software and services markets, as well as developing the company's Outsourcing Practice. Before her tenure as a Principal Analyst and Practice Leader at Ovum, Katy was a journalist with publications, including Computer Weekly and Computergram International, and was a founding editor of Software Futures.
Katy holds an Honors degree in politics, philosophy and history from the London School of Economics, and a PhD in the popularization of science from the University of Kent in Canterbury.
Environmental, social and corporate governance is now a board-level priority, and should be rising up the strategic agenda for IT service providers. Atos is aiming to differentiate itself as an IT services leader in supporting clients' net zero plans. The new positioning is timely because not addressing climate risks, including those associated with carbon prices, could prove costly for enterprises.
The company has set the goal of more than doubling its revenue in the next five years, to reach $50bn by 2026. So, how is this to be achieved? The organic path is to land and expand with a multicloud strategy and a reinvigorated industry sector approach following the acquisition of Vlocity. Execution will require excellent customer engagement and nuanced partnering.
DXC slims down as it fights to get back to growing. The IT services veteran recently divested more than $5.5bn in legacy assets to unwind some of its earlier M&A bets that haven't paid off while also strengthening its balance sheet. With improved financials, DXC could become an acquirer once again, but it will need to buy smarter this time.
From an industrial IoT perspective, the pandemic is accelerating the pivot to cloud infrastructure and remote management of operations. The lagging factor for business transformation lies with the investment in human capital and technology that supports a different field service model focused on maximizing product uptime. Predictive maintenance of assets is not an end destination: it is a business transformation enabler.
As the pandemic creates a dash to digital in many enterprises, IT service providers are using M&A as a way to keep pace with fast-moving market requirements. We expect the acquisition activity of IT service providers to remain buoyant during the next year.
The pandemic has demonstrated many of the benefits of IoT-enabled technologies, especially in the area of predictive maintenance and remote management of assets. As organizations in many sectors take advantage of this, attention is moving to how to pivot field services firms to support new business models. Here, we provide a quick take on what is happening in this sector.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"
Here are a few tips for navigating our Research.
Quickly access any of our research and data products.
Browse the research & data that aligns with your specific interest.
Discover new and more flexible ways of finding relevant content.
Set notifications for the topics & companies you care about most.
Access any page in the dashboard from here.
Hand picked content for you and your team.
