Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events.
In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
As service providers navigate the pursuit of trusted adviser relationships with their customers, many are looking outside their own organizations to obtain the skill sets and expertise needed for these roles, and they are adopting a variety of approaches, with partnerships playing a critical role.
The flywheels of Kubernetes, containers, observability, service mesh and serverless are in motion, with the goal of delivering momentum to the main event: putting cloud native into production. Day 2 challenges are being addressed by the commercial and community sectors, while FinOps and optimization are coming on stream to provide governance. With most organizations now using cloud native, the emphasis in 2024 will be on delivering enterprise-grade services.
Vendors have an opportunity to positively influence service providers' efforts to differentiate themselves. However, not all service providers are entirely receptive to this input, according to 451 Research's recent Voice of the Service Provider survey.
Broad economic influences continue to play a major factor in current business attitudes toward spending on technology in the US, with nearly half of businesses indicating that external economic conditions such as inflation and interest rates were having a greater-than-usual influence on their technology spending decisions during Q3 2023.
Artificial intelligence is one of the top three areas of positive US enterprise spending intent, according to according to an analysis of S&P Global's US Technology Demand Indicator, a recently launched resource that offers a high-level signal of intent to spend on technology, based on surveys of US businesses and consumers.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"
Here are a few tips for navigating our Research.
Quickly access any of our research and data products.
Browse the research & data that aligns with your specific interest.
Discover new and more flexible ways of finding relevant content.
Set notifications for the topics & companies you care about most.
Access any page in the dashboard from here.
Hand picked content for you and your team.
