Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events.
In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
The cloud infrastructure market is dominated by a handful of large companies but there continues to be innovation and growth in the segment of alternative vendors outside the few hyperscalers. Cloud usage continues as COVID-19 drives businesses of all types to become more reliant on cloud-based resources.
Responses to 451 Research's Voice of the Service Provider survey point to broad plans to implement software-defined storage, in many cases as an intended solution to cost and capacity challenges common among service providers.
Combining 451 Research's industry-leading analysis with insights from a custom panel of IT leadership within a variety of service provider organizations, Voice of the Service Provider tracks the disruption occurring in the market and exposes the major opportunities for service providers, vendors, suppliers and investors. The Infrastructure Evolution 2020 wave was completed in Q2 2020 among approximately 225 service providers worldwide.
COVID-19's unpredictability and the cloud's ability to scale without reservation has made cloud a critical technology in 2020. The flexibility it enables has supported homeworking, online entertainment and schooling, videoconferencing and the ability for companies to reinvent themselves. In 2021, COVID-19 will continue to act as a catalyst for cloud adoption, and enterprises will demand technologies and services that support adoption.
The impact of the COVID-19 pandemic, the definition of a disruptive market force, is similarly colored by an organization's digital transformation status, further illustrating the effectiveness of transformation as an effective lens through which to view an organization.
Combining 451 Research's industry-leading analysis with a proprietary global panel of IT decision-makers, Voice of the Enterprise: Digital Pulse tracks the disruption occurring in the market and exposes the major impacts and opportunities for enterprises, IT vendors, suppliers and investors. This survey was designed to measure the impact of the COVID-19 coronavirus outbreak on businesses. It was conducted between September 24 and October 9, 2020, and represents approximately 400 completes from pre-qualified IT decision-makers.
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