Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events.
In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
The company continues to pivot its commercial model in favor of SaaS and subscription revenue. VMware remains committed to becoming a multicloud leader, simplifying its portfolio and beefing up its SaaS offerings while bringing partners, customers and internal teams along for the ride.
While the net trend is toward service-provider IT budgets increasing in 2023, an unusually large segment of service providers expects decreases, driven largely by economic conditions. Those that are investing are motivated largely by the increasing cost of equipment and new staffing requirements, partly based on emerging technologies.
Roughly one year after its acquisition of midsize cloud platform operator Linode, the content-delivery network and security services provider has launched Connected Cloud. The service is designed to build on the synergies between Akamai's more distributed capabilities and the core cloud computing functions obtained in the deal.
Enterprises anticipate a continued shift in the primary IT environments used for deploying and executing business workloads over the next several years. Workloads are projected to move away from legacy on-premises environments and toward a mix of modern environments, both on-premises and in the cloud, with an incremental shift toward off-premises venues over time.
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