Survey Data Hub - Voice of the Service Provider: Differentiation, Vendor Selection & Budgets 2024
Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations. His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies. Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events. In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
The majority of enterprises expect IT spending to grow in 2024, with the bulk of that spending allocated to ongoing business operation. Most organizations say their IT spending is driven by productivity and operational efficiency, and limited by budgets and the cost of technology. AI has moved to the top of the list of technologies targeted for increased investment.
US businesses and consumers expressed an overall positive intent to spend on technology during the fourth quarter of 2023, the first overall positive quarterly in more than a year. However, early signs suggest that positivity may be tempered entering the new year.
Many businesses recognize that meeting environmental responsibilities and their own established targets for sustainability will require significant technology investment in the years to come. However, current economic pressures may drive organizations to prioritize other immediate operational concerns ahead of progress toward sustainability objectives.
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