Liam Eagle is a Research Director and Head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices at 451 Research, a part of S&P Global Market Intelligence. As head of VotE, he leads the production of 451's enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations. His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies. Prior to joining 451 Research, Liam was editor-in-chief at the Web Host Industry Review, where he managed a full-time editorial staff, along with dozens of freelancers and other contributors. In several years as co-chair of HostingCon, he developed the educational program for one of the industry's most highly regarded and well-attended events. In roughly 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He speaks frequently at client and industry events and is frequently quoted in technology and business publications. He holds a Bachelor of Journalism degree from Ryerson University in Toronto.
For IT professionals, relationships with technologies and systems can be a love-hate relationship. This week, to be ready for Valentine's Day, here's an acrostic (a free-verse poem in which the first letter of each line spells out a word) for IT professionals everywhere. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
In 2024, enterprises experienced an increase in IT budgets due to new technology efforts, particularly AI initiatives. This growth aligned with expectations from the previous year, and many organizations forecast similar growth in 2025.
What do IT professionals want from their vendors? The answers are simple, revolving around the product/service and cost. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
US business and consumers expressed increasing positivity toward technology spending during Q4 2024, the strongest positive quarterly result since the first quarter of 2022. That positivity appears set to continue and even accelerate into the new year, according to our US Tech Demand Indicator, a survey-backed composite of intent to spend on technology.
Tech Demand Indicator is a representation of near-term intention to spend money on technology among businesses and consumers, based on a composite of survey responses from individuals driving technology spending decisions in both categories.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"
Here are a few tips for navigating our Research.
Quickly access any of our research and data products.
Browse the research & data that aligns with your specific interest.
Discover new and more flexible ways of finding relevant content.
Set notifications for the topics & companies you care about most.
Access any page in the dashboard from here.
Hand picked content for you and your team.
