Nick Patience
Founder & Research Vice President, Software | London, UKBiography
Nick Patience leads 451 Research’s coverage in two key areas: digital transformation and artificial intelligence/machine learning. Nick is a cofounder of 451 Research and Research Vice President, Software. He oversees the company’s coverage of the software industry spanning four research channels: Customer Experience and Commerce, Workforce Productivity and Compliance, Data Platforms and Analytics, and Development, DevOps and ITOps.
He rejoined 451 Research in 2015 after almost three years running product marketing at e-discovery and information governance software company Recommind (now part of OpenText). He has held various senior management roles at 451 Research in both New York and London since 1999.
Prior to starting 451 Research, Nick was a financial and technology journalist with ComputerWire (now part of Datamonitor) in London and New York. Nick has a master's degree in computing science from the University of London, and a BA in Philosophy and Music from Middlesex University.
Geographic Coverage
Global
Recent Research from Nick Patience
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The Current and Future State of Artificial Intelligence and Machine Learning
Artificial intelligence and machine learning are set to revolutionize not only the software industry, but also the way we live, work, learn and play. We examine the use cases and technologies setting the pace in this rapidly evolving space.
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How online retailer Ocado uses AI and machine learning to drive and protect its business
Driven by a culture of innovation and experimentation, the online-only grocery retailer, which also sells its platform to other retailers, is a major proponent of machine learning. Here's how it uses it.
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4Sight: Empowered users drive Contextual Experiences
Technology has transformed the relationship between users - be they customers, workers or students - and the organizations trying to reach them. Those organizations need to deliver experiences that are highly contextualized for engagements to be successful.
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IPsoft seeks to augment human labor with AI-infused digital labor
Can the company extend automation beyond IT departments an customer service to all departments within an organization? It hopes its 1Desk product can make that happen.
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Can Salesforce's strategy ensure revenue growth beyond $20bn by 2022?
The company has a history of setting, and surpassing, ambitious revenue targets. To reach its newest goal, Salesforce will have to expand faster and further than any software company since Microsoft. Still, it's not an impossible target.
More research from Nick Patience
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