Raúl Castañón-Martínez is a Senior Research Analyst at 451 Research, a part of S&P Global Market Intelligence, based in Boston. He focuses on business communications and collaboration technologies such as enterprise messaging, voice, bots and intelligent assistants, speech recognition and cloud communications.
Before joining 451 Research, he was a product manager at EMOSpeech, analyzing emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with tier one mobile operators to define strategy, pricing and business models for voice and data products. Raúl is widely quoted in the top tier press, including publications such as Business Insider, CIO, Computerworld, Fortune and Wired.
Grammarly, the company known for its AI-based writing assistant technology, recently unveiled GrammarlyGO, a set of GPT-powered, chatbot-style auto-composition features. The new offering will be available to users across the company's product portfolio starting in early April.
According to 451 Research's M&A KnowledgeBase, 2023 started off strong with four calendaring-related deals between January and February. This highlights the growing relevance that scheduling automation has for the digitization of the user experience, signaling the likelihood of further consolidation in the coming year.
Business communications is a dynamic and intensely competitive space, with vendors keeping a relentless pace when it comes to product innovation. In this report, we look at key trends redefining business communications and share our take on how this segment will continue to evolve throughout 2023.
The growing adoption of mobile communications and digital channels for customer engagement have led to an increase in abusive and fraudulent practices, including robocalls, spam SMS and artificially inflated traffic. We examine the implications these can have for enterprises, mobile network operators and the customer experience.
The service complements and expands the company's calling technology for Microsoft Teams, allowing organizations to manage a Verizon business-provided device as a Teams endpoint, and enabling them to provide a full Teams mobile experience via native dialer.
The company recently announced that Microsoft Teams Premium is generally available. Teams Premium builds on the all-in-one collaborative experience of Teams while adding advanced capabilities that aim to help organizations improve employee productivity and reduce costs by consolidating software investments.
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