Raúl Castañón-Martínez is a Senior Research Analyst at 451 Research, a part of S&P Global Market Intelligence, based in Boston. He focuses on business communications and collaboration technologies such as enterprise messaging, voice, bots and intelligent assistants, speech recognition and cloud communications.
Before joining 451 Research, he was a product manager at EMOSpeech, analyzing emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with tier one mobile operators to define strategy, pricing and business models for voice and data products. Raúl is widely quoted in the top tier press, including publications such as Business Insider, CIO, Computerworld, Fortune and Wired.
The company is expanding its innovative approach to team collaboration with Board, a new interactive team collaboration product for video calls designed to address the requirements of a distributed workforce.
Key product updates from its annual customer and partner conference show that Slack continues to advance its vision for connecting people, partners and systems and the growing relevance that its approach to integrated messaging and workflow has for managing a distributed workforce.
Cloud communications provider Twilio has announced its acquisition of customer data management startup Segment. Valued at $3.2bn, this is its ninth and largest deal so far. The target should allow it to infuse greater customer context and actionable information into the digital channels its cloud communication platform supports.
The deal significantly expands the market opportunity for Bandwidth, repositioning it as a global CPaaS provider. The announcement comes on the same day as Twilio's acquisition of Segment.io and CM's acquisition of RobinHQ, bringing the total number of CPaaS-related deals so far in 2020 to eight " compared to seven in 2019, and 14 the year before.
The company has announced that it is rebranding G Suite " its collaboration and productivity apps suite encompassing Gmail, Docs, Meet, Sheets and Calendar " as Google Workspace, bringing together its productivity and collaboration portfolio into a unified suite as it looks to bolster its position against its rivals.
Several announcements from the first day of its annual customer and partner conference " including product updates to Slack Connect and a partnership with DocuSign " show that the company is looking to tackle secure external collaboration, making it easier for organizations to work with outside partners.
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