Raúl Castañón-Martínez is a senior analyst based in Boston focusing on business communications and collaboration technologies such as enterprise messaging, voice, bots, speech recognition and unified communications. Before 451 Research, he was a product manager at EMOSpeech, analyzing emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with tier one mobile operators to define strategy, pricing and business models for voice and data products. Raúl is widely quoted in the top tier press including publications like CIO, Computer World, Fortune and Wired.
The company is leveraging its trajectory in mobile communications to position itself as a global communications PaaS provider, with the goal of helping large organizations accelerate their digital transformation initiatives.
European IT services firm Atos and cloud communications provider RingCentral have announced the expansion of their strategic partnership with the launch of a co-branded unified-communications-as-a-service solution called Unify Office by RingCentral.
Product updates from the company's annual event included the redesign of Gmail, featuring tighter integration with messaging and videoconferencing tools Chat and Meet. This integration of its productivity and collaboration tools effectively repositions Gmail as a central hub for work.
The business communications space is undergoing significant disruption, spurred by advances in cloud computing and the emergence of communications PaaS, a platform-based approach for delivering real-time communications. This approach, which has emerged as a critical component for business continuity and digital transformation, is set to become the dominant model for business communications.
The coronavirus outbreak has rapidly shifted global markets, including those related to enterprise technology, since we published our 2020 Trends report on Workforce Productivity & Collaboration in December 2019. This report serves as an update to our 2020 predictions in light of market changes due to COVID-19.
Cloud communications provider Twilio has acquired IoT platform Electric Imp. The deal should enable it to expand and enhance its Internet of Things portfolio, which includes its Programmable Wireless and Narrowband offerings.
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