Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company’s coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.
Sheryl joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, she consulted with a number of enterprise software companies in the areas of B2B e-commerce, CRM, e-services and internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. Prior to this, she worked at DataMirror and Praxis International, launching new products in the enterprise data replication, transformation and database software market.
As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame. She is also an advisor to a variety of organizations and a judge for many annual awards. She has extensive speaking experience at conferences and seminars, is quoted in many business and industry journals and provides notable consulting experience with Fortune 1000 companies.
Kingstone holds a bachelor of science degree from the University of Massachusetts and a master of business administration degree from Simmons College.
The company is looking to help businesses pivot to a digital-first commerce model, and quickly deploy storefronts with the recent additions of vertical-focused Quick Start template, and a B2B-focused Lightning offering to its commerce portfolio.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Customer: Macroeconomic Outlook, Consumer Spending tracks overall spending intent, consumer sentiment, retailer shopping, reasons behind spending plans, job security, and the impact of higher-level factors such as the global economy and interest rates, to identify opportunities for vendors and investors. Delivered monthly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Customer: Macroeconomic Outlook, Consumer Spending tracks overall spending intent, consumer sentiment, retailer shopping, reasons behind spending plans, job security, and the impact of higher-level factors such as the global economy and interest rates, to identify opportunities for vendors and investors. Delivered monthly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
With its dynamic media platform, Cloudinary helps developers and marketers streamline the creation, management and delivery of rich digital content experiences across multiple channels and formats. This helps businesses deliver immersive, personalized visual experiences to consumers in real time, at scale.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Smartphone tracks mobile device manufacturers, operating systems and purchase plans. We are able to monitor shifts in future buying behavior, purchasing details and customer satisfaction. This survey was fielded from June 10 to July 6, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Smartphone tracks mobile device manufacturers, operating systems and purchase plans. We are able to monitor shifts in future buying behavior, purchasing details and customer satisfaction. This survey was fielded from June 10 to July 6, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"
Here are a few tips for navigating our Research.
Quickly access any of our research and data products.
Browse the research & data that aligns with your specific interest.
Discover new and more flexible ways of finding relevant content.
Set notifications for the topics & companies you care about most.
Access any page in the dashboard from here.
Hand picked content for you and your team.
