Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company’s coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.
Sheryl joined 451 Research with the company's acquisition of mobility research firm Yankee Group in 2013. Before joining 451 Research, she consulted with a number of enterprise software companies in the areas of B2B e-commerce, CRM, e-services and internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. Prior to this, she worked at DataMirror and Praxis International, launching new products in the enterprise data replication, transformation and database software market.
As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame. She is also an advisor to a variety of organizations and a judge for many annual awards. She has extensive speaking experience at conferences and seminars, is quoted in many business and industry journals and provides notable consulting experience with Fortune 1000 companies.
Kingstone holds a bachelor of science degree from the University of Massachusetts and a master of business administration degree from Simmons College.
Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce, Digital Transformation tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. This survey wave was completed in April 2019.
451 Research's Voice of the Customer: Macroeconomic Outlook, Corporate IT Spending Q1 2020 survey, fielded from February 19 to March 9, 2020, offers a view of the IT landscape just before the coronavirus crisis severely ravaged large portions of the US economy. Displaying few effects from COVID-19 at that point, our findings reveal stable top-line demand for hardware and software for the third consecutive quarter.
The vendor has looked to inorganic growth to deepen its core capabilities, acquiring content personalization and analytics vendor idio in November 2019, followed by its purchase of B2B commerce platform provider Insite Software Solutions to close out the year.
Voice of the Enterprise: Customer Experience & Commerce provides you with actionable data and insight to understand the key dynamics driving digital transformation initiatives on the customer experience technology market. Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables. VotE: Customer Experience & Commerce, Merchant Study 2020 includes approximately 260 respondents from a representative sampling of small, midsize and large merchants.
Voice of the Enterprise: Customer Experience & Commerce provides you with actionable data and insight to understand the key dynamics driving digital transformation initiatives on the customer experience technology market. Combining 451 Research's industry-leading analysis with a panel of mid-level and senior professional decision-makers, Voice of the Enterprise: Customer Experience & Commerce tracks the disruption occurring in the market and exposes the major opportunities for enterprises, IT vendors, suppliers and investors. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables. VotE: Customer Experience & Commerce, Merchant Study 2020 includes approximately 260 respondents from a representative sampling of small, midsize and large merchants.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Smartphones tracks mobile device manufacturers, operating systems and purchase plans. We are able to monitor shifts in future buying behavior, purchasing details and customer satisfaction. This survey was fielded from March 11 to April 7, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
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