Sheryl Kingstone leads coverage for Customer Experience & Commerce for 451 Research, a part of S&P Global Market Intelligence, focusing on the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company's coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.
Sheryl joined 451 Research with the company's acquisition of Yankee Group in 2013. Before joining 451 Research, she consulted with a number of enterprise software companies in the areas of B2B e-commerce, CRM, e-services and internet infrastructure on company and product positioning, acquisitions and IPO strategies for Blanc & Otus. Prior to this, she worked at DataMirror and Praxis International, launching new products in the enterprise data replication, transformation and database software market.
As a recognized thought leader with over 25 years of experience in the customer experience technologies, Kingstone was awarded the CRM Influential Leaders Award and was also the first female to be inducted in the CRM Hall of Fame. She is also an advisor to a variety of organizations and a judge for many annual awards. She has extensive speaking experience at conferences and seminars, is quoted in many business and industry journals and provides notable consulting experience with Fortune 1000 companies.
Kingstone holds a Bachelor of Science degree from the University of Massachusetts and a Master of Business Administration degree from Simmons College.
The influence of the coronavirus pandemic on consumer behavior is gradually lessening, but it remains the dominant factor among survey respondents who cite decreased spending. Even more significant for the economic outlook is job security, which our data reveals as the principal determinant of households' propensity to spend and overall sentiment " measures with marked improvements since April.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Tablets & PCs tracks adoption and usage of consumer tablets and PCs. We are able to monitor shifts in future buying behavior, primary usage and customer satisfaction. This survey was fielded from August 3 to August 18, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Wearables covers current ownership and buying plans for smart watches, fitness trackers and other wearable devices. We focus on shifts in future buying behavior, usage, feature importance and customer satisfaction. This survey was fielded from August 31 to September 21, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Wearables covers current ownership and buying plans for smart watches, fitness trackers and other wearable devices. We focus on shifts in future buying behavior, usage, feature importance and customer satisfaction. This survey was fielded from August 31 to September 21, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
Combining 451 Research's industry-leading analysis with our leading indicator panel for an accurate view of key trends, Voice of the Connected User Landscape: Consumer Tablets & PCs tracks adoption and usage of consumer tablets and PCs. We are able to monitor shifts in future buying behavior, primary usage and customer satisfaction. This survey was fielded from August 3 to August 18, 2020. Delivered quarterly, this research provides comprehensive, survey-driven analyst reports with customizable data deliverables.
The company seeks to help businesses digitally transform their content experiences with its cloud-native content management hub, merging critical workflows for more seamless collaboration within the enterprise content ecosystem.
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