Recent Research from Sheryl Kingstone

• VoCUL: Economy Is Showing Several Signs of Improvement (Leading Indicator)

  By Sheryl Kingstone July 18 2018 | Customer Insight

  Macroeconomic Outlook - Business Trends: The US economy is showing several signs of improvement according to the latest VoCUL Business Trends survey, led by strong quarter-over-quarter sales growth. Completed in June 2018, the VoCUL survey of 1,216 US corporate respondents also found other positive indicators include stable Q3 capital budgets, improved customers' willingness to spend, a slight increase in sales pipeline projections, an uptick in hiring plans and stable inflationary pressures. That said, there has been tightening in available credit and a rise in the price of commodities.

  Customer Experience & Commerce Workforce Productivity & Compliance Mobile Telecom

• Salesforce augments Marketing Cloud with Datorama buy

  By Keith Dawson Sheryl Kingstone Scott Denne July 16 2018 | Market Insight

  Datorama specializes in data integration, visualization and modeling, and has been building applications that provide marketing professionals with performance information from multiple sources. In some ways, the deal resembles Salesforce's pickup of MuleSoft.

  Customer Experience & Commerce Data Platforms & Analytics

• VoCUL: Smart Speakers Lead the Charge of Smart Home Technology Adoption (Leading Indicator)

  By Sheryl Kingstone Christian Renaud July 5 2018 | Customer Insight

  Smart Home and ISP Trends: Consumers continue to adopt voice technology at an astounding pace, not only demonstrating that smart speakers have generated buzz paralleling the early days of smartphones or tablets, but also highlighting the rise of invisible interfaces as an important trend in connected experiences as part of the shift toward conversational interfaces. Completed in April 2018, VoCUL's Smart Home survey polled 3,299 primarily North American respondents. In addition to regular quarterly topics around the nature and pace of smart home adoption, the survey also takes deep-dives into connected thermostat and smart speaker markets.

  Customer Experience & Commerce Managed Services & Hosting Workforce Productivity & Compliance Mobile Telecom Internet of Things

• VoCUL: Smart Watch Demand Climbs While Fitness Trackers Continue to Decline (Leading Indicator)

  By Sheryl Kingstone Christian Renaud June 28 2018 | Customer Insight

  Wearable Device Trends: Consumer interest in smart watches continues to climb while demand for fitness trackers has once again declined, according to the latest Voice of the Connected User Landscape (VoCUL) survey on wearable technology trends. Completed in April, the survey of 1,554 primarily North American consumers from 451 Research's Leading Indicator panel also focused on current customer experience, security concerns and interest in VR (virtual reality) headsets and smart glasses.

  Customer Experience & Commerce Workforce Productivity & Compliance Mobile Telecom Internet of Things

• Can SAP still win in customer experience?

  By Sheryl Kingstone Nick Patience June 26 2018 | Market Insight

  SAP hopes to redefine and dominate the enterprise customer-experience market with offerings built around the SAP Hybris portfolio and enhanced by the recent strategic acquisitions of Gigya, CallidusCloud and Coresystems. But is SAP too late to the game?

  Data Platforms & Analytics Workforce Productivity & Compliance Customer Experience & Commerce

• VoCUL: Economy Firing on All Cylinders (Leading Indicator)

  By Sheryl Kingstone June 26 2018 | Customer Insight

  Macroeconomic Outlook - Consumer Spending: The Voice of the Connected User Landscape's (VoCUL's) latest consumer survey shows an economy that is firing on all cylinders, with planned discretionary spending over the next 90 days at the strongest June reading of the last ten years. VoCUL's June Consumer Spending survey consisted of 1,484 primarily North American respondents from 451 Research's Leading Indicator panel. The survey was conducted June 5-20, 2018.

  Customer Experience & Commerce Workforce Productivity & Compliance Mobile Telecom

More research from Sheryl Kingstone