Special Report: Customer Experience Focus Can Improve Equity And Credit Performance
Business strategy on customer experience (CX) and digital transformation correlates to improved equity and reduction in credit risk over time. Companies defined as CX leaders and learners have a higher equity return than their digitally delayed peers. This research is the first collaboration of its kind between S&P Global Ratings and 451 Research, a part of S&P Global Market Intelligence. Read the Executive Summary here, and visit spglobal.com/CXLeaders to read the full report.
