Amy Hedrick is an associate research analyst at S&P Global Market Intelligence, leading narrative curation for the Voice of the Enterprise program. Narratives are drawn from anonymous and confidential in-depth interviews conducted with enterprise technology end users. Amy’s work currently focuses on relating IT experiences through narratives and encouraging the use of narratives to enhance a variety of deliverables. Her interests include the role – present and future – of legacy technologies and, drawing on her background in anthropology, how IT life changes with the advent of disruptive technology and the ways IT workers adjust. She has interviewed thousands of IT professionals, investigating a wide variety of technology subjects. Her work experience includes a variety of marketing areas including product management, business analysis and market research. Amy holds a bachelor’s degree in anthropology and Latin American studies from the University of North Carolina at Chapel Hill (Phi Beta Kappa), a Master of Business Administration from the Warrington College of Business of the University of Florida and a doctorate in international business from Georgia State University.
When it comes to IoT usage, organizations are all over the map. Some have no adoption plans in place, while many others have IoT fully in use. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Software is everywhere, but some of it is behind a curtain, and is unseen. Device firmware is the embedded part of product functionality that is less visible than the operating software and applications that people interact with. It is the foundation of the operation of everything from computers to cars, routers, security devices and phones. While it might be out of sight, firmware should not be out of mind.
Observability offers organizations opportunities for improvement, but seizing those opportunities requires an investment of effort, people, tools, time and money. Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
Amid growing concerns about the need for technology workers, where are the IT skill gaps, and how are organizations filling them? Take five minutes to read five Voice of the Customer qualitative interview comments and what they mean.
New Alert Set
"My Alert"
Failed to Set Alert
"My Alert"
Here are a few tips for navigating our Research.
Quickly access any of our research and data products.
Browse the research & data that aligns with your specific interest.
Discover new and more flexible ways of finding relevant content.
Set notifications for the topics & companies you care about most.
Access any page in the dashboard from here.
Hand picked content for you and your team.
